20 min if your lucky. These water park passes allow access to the water park through the day of your departure. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Stop by the front desk to let us know you're here and pick up your water park wrist bands. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. This place is so out dated and overpriced. Keep in mind it's a resort, so things are gonna be Walmart cheap. There are plenty of life jackets available and did not have a hard time securing them for our kids. Review tags are currently only available for English language reviews. The kids had a fun, albeit an expensive weekend ($600+/night). Bonus Deals cannot be used on bookings made by phone. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. Read More Everything to Know About the Great Wolf Lodge Manteca! We went to GWL in March 2020 after covid began, but prior to lock down. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. "I would say shame on you for your customer service," said Walker, who's howling mad. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. The story times and kids event are the same as when they first opened. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. If the cardholder is not going to be present at check-in, a credit card authorization form is required. 2023 Great Wolf Resorts, Inc. All rights reserved. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. Bonus Deals can be used with deal codes. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. more. Are there any water park restrictions if I am pregnant? Points can be redeemed when booking with a Deal and/or Bonus Deal. There have been no reported cases of COVID-19 at Great Wolf Resorts. The room mostly seemed clean with just a bit of dust around the bunk beds. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. Please do not use or loiter around the RV during your stay. Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. Qu necesito mostrar cuando llegue al resort? Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Due to covid they only clean upon request which was fine with us. One charge was legitimate. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. We love this place! Contact us at Great Wolf Lodge and a representative will respond to you shortly. $100 does not go far at all. "We have had no reported positive COVID-19 cases within our guest or pack. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. I liked the fireplace for a quick warm up after swimming. Pool chairs are available on a first come, first serve basis throughout the water park. Can my child use the water park if they wear diapers? How much of the park is outdoors? While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. The resort was supposed to re-open 3/22 (after being closed due to covid). Have questions about our suites or need help planning your stay? However, you can arrive as early as 1:00 p.m. to begin using the water park. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. As long as we have a credit card on file, you are welcome to charge back to your suite. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Before we left on our trip, I bought a. I decided to look at our options and saw that GWL in Sandusky Ohio remained open and had 2 family suites available on 4/10. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. The waterpark giant thanked us for. Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. Both were great and service was good. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Book your resort stay, today. Yes, its expensive. Accessible suites are labeled as such and marked by an accessible icon within the booking process. Can we bring our own puddle jumpers/life jacket? Our resorts consistently rank high in cleanliness as measured by you, our guests! The resort will close starting on Sunday with plans to reopen on April 2. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. You want to play MagicQuest? They cannot be used for packages or any onsite charges. The splash zone was good for the youngest. Are water park passes included with stay? You would only forfeit your deposit if we couldn't rebook your getaway at all. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. Am I able to charge things back to my room? Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. Walker tried and failed to get a refund; getting all kinds of conflicting stories. There are also spinners in the water park to dry swimsuits. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. I have more points than the room costs. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. The resort will close on Sunday, March 15 at 2 p.m. I have so many great memories of this place with my daughter over the years. If this isnt you, youre not going to enjoy it. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Our web site is secured by TLS and Go Daddy. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. Yes, there are long waits for the restaurants at peak times. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. Are self-service laundry facilities available in the resort? Pleasecontact the lodge to speak with a Food and Beverage Management team member. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. We can also assist with rescheduling your stay for a time that works better for you; please contact. Does the resort have wheelchair accessibility? Please be advised that dates are restricted and based upon availability. Check-in time begins at 4 p.m. or as rooms become available. Is grilling / cooking permitted at the resort? We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. Material and methods: The triage and the treatment protocol were established based on the scientific data. Sower heads and controls are not at all kid friendly. It was more crowded and less fun, but still had a good time. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. The hotel and indoor . We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. It seems like the rooms could use a bit of an update. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Waterslides and our elevated attractions are not wheelchair accessible. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. The women's room was utterly disgusting. Love DD. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. This location doesnt care about being a clean fun place for kids. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Points are calculated based on the final folio, and are posted after completing your stay. Where can I find directions to the resort? He brings real fun and joy every time. Does the lodge offer a commissionable rate for travel agents? Do you accept prepaid cards and debit cards? The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. Please check with the front desk about pricing and availability. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. February 28, 2023. She cancelled the reservation and issued my refund. How can I secure valuables during my stay? However, Gov. 1 minute read. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. We require guest checking in to be at least 21 years of age. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. Most games are $1.20 just to play. I left something at Great Wolf Lodge. Safes are available in each suite that may be used to lock up your valuables. Yes, the water park is kind of a dystopian nightmare. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. Why is there a maximum occupancy in the suites? Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Community Rules apply to all content you upload or otherwise submit to this site. Cards are authorized for $100 per night at check-in. The resort's six-story hotel, 95,000-square-foot . So our $1600 night would now be $2100! Please have a look at all dining options here. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Will my suite be pre-assigned prior to my stay? Do you sell day passes to the water park? They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. Trash, food and feces all over the ground. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. to speak with a Food and Beverage Management team member. We also discourage use of the hot tubs. They were moderate and fun. For anyone who complains about the price, try a week at Disneyworld! Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). If you would prefer to make a reservation over the phone, please call 800.605.9653. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? The day before your arrival you will receive an email invitation to complete your online check-in. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. "It should fall off in three to five days," she said she was told. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Then COVID-19 forced the family to skip the trip. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? Internet access is included in the resort fee. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. The only reason i would ever return is because there are no other options in this area. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. The rate also includes parking, and access to all events. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). Besides us I counted less than 10 guests wearing masks for the two days we were there. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Please be advised that if the crib is not returned upon check out there is a replacement charge. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. Review tags are currently only available for English language reviews. You can find the currently running promotions at this lodge on our deals page. You want to play a game? We provide towels in the water park area. Towels are provided for your family in the water park as well as bathing towels in your suite. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. Local calls are included in your stay. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. These water park passes allow access to the water park through the day of your departure. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. The grand opening date is set for Thursday, Sept. 17. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . Please review waterslide safety rules for each waterslide as they may vary. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! Once aware, we corrected the system error and began the process to secure refunds for these charges. Can I get it back? Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. I again contacted customer service via email, no response this time. 2023. Please note that there will be an authorization hold on all cards at the time of check-in. If my family has food allergies, how can I let the resort know? 2023 Advance Local Media LLC. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Do children need to be supervised in the water park? At this time we offer deals on rooms. Suite style preference must be booked at time of reservation. Was it the deal of a lifetime? Not to baby-sit children provided to monitor and respond to you shortly resort will close starting on with. 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