Please let us know what issue you are experiencing with Optimum: Thank you for the report! Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. iPhone v. Android: Which Is Best For You? Criterion Digital 2023. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. She moved in Nov and since then Optimum has never worked properly. Weve been dealing with rude people left and right and cannot get this resolved. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Please help! Enter an itemized list of each of your losses and the expenses/costs associated with each. All services not available in all areas. Tips? The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. We advise not to turn the modem on and off to ensure the battery remains fully charged. Frustrations? Everything is down - 38 %. Criterion Digital 2023. ^Whitney (Source). Weve been dealing with rude people left and right and cannot get this resolved. 5 days without internet and the issue is still NOT resolved. Sorry everyone :(. Staying connected during storms is critical. Once you complete the sign-up process, you will receive email notifications regarding your bill. ~5mbps upload, I'm just simply not getting the service I'm paying for. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. 5 days without internet and the issue is still NOT resolved. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. It's possible if you file a claim on your own. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. See if Optimum is available for your home. Want to know more about us? 2010-2023 CableTV. Since last 2 weeks every weekend, internet having issues. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. How do I troubleshoot my Internet connection? If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. If this does not help, pleasemessage us. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? The Optimum Support App is another way you can pay your bill. When Optimum fails to deliver that service, you're entitled to compensation. We can handle short outages, but when they last for hours or more, that means trouble. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. @optimum is only giving me a $20 credit for the loss of service. You can. Invalid Optimum ID, please complete all fields. For more on our process, head to How We Rank. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. If Optimum service outages occur, restoring your service is our top priority. Stay updated on the latest products and services anytime anywhere. Why not let DoNotPay handle your claim on your behalf? Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. @optimum today it took my over an hour on the phone to simply cancel my service. Hello, business owner! ^Whitney, Hello! If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. For business customers, keep your modem plugged into the outlet where the technician installed it. She moved in Nov and since then Optimum has never worked properly. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Enable your Wi-Fi call setting. 3 disconnections, six different people, plus a trip to return my equipment that never worked. However, not all browsers allow you to take advantage of all the new features. Generated from Reports Received from Affected Users Within Last 12 Hours. Weve been dealing with rude people left and right and cannot get this resolved. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Check for outages. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. The latest reports from users having issues in Blue Lake come from postal codes 95525. At the moment, we haven't detected any problems at Optimum. The name of the person in charge of claims. Also don't post any of your personal information. Moreover, reports on Downdetector also confirm the same. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Is your internet out? The density of these reports is depicted by the color scale as shown below. Ways to check for large-scale outages across Optimum's network. My 70+ year old mother has been a loyal @optimum customer forever. Use a third-party "status checker" website likeDowndetector orOutage.Report. Optimum.net is compatible with a wide range of browsers. You can pay your Optimum bill in person at an Optimum store or payment center. Select which outage you would like to report (power, internet, cable, and more). By signing up, you agree to our Terms of Use and Privacy Policy. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. @OptimumHelp You aren't here to help. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Please try again later. We appreciate your patience and stay safe. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. All rights reserved. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Optimum charges $13.50/mo. @OptimumHelp You aren't here to help. Realtime status of outages and problems with service providers. @optimum we are having serious problems getting our internet set up with you guys. Learn how the long-coming and inevitable shift to electric impacts you. Is Straight Talk Down Or Is It Just You? Switching to @fuboTV this weekend. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. @optimum is the King of unsolicited junk mail for a service that I never ordered. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Please feel free to DM the full name and address associated with the account in order to look into this further for you. We can't get your messages right now. Hi there! We are currently gathering information in anticipation of their upcoming franchise renewal. Optimum.net is compatible with a wide range of browsers. If you are having issues, please submit a report below. If the problem is in viewing your TV shows, try rebooting your cable box. @optimum is the King of unsolicited junk mail for a service that I never ordered. ^Whitney. All trademarks and service marks are the property of their respective owners. Customer service from Optimum. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Do you want a receipt for your payment? Make sure to report and "downvote" such posts. Twitter: @OptimumHelp We are currently experiencing technical difficulties with our Optimum services. Is GTA 5 Online Down Or Is It Just You? You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. This raises the question, donthey have any customers under 70. 3. For example, select areas may also have the option of a low . We will debit She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. In the last three months, how would you rate Optimum? We appreciate your patience as we work to get your service restored. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . You don't have to spend hours trying to solve the issue. We strongly recommend that you upgrade to a more current browser. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Sign In. No internet yet again for random stretches of the day. Realtime status of outages and problems with service providers. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Optimum has been having an outage since midnight that is effecting most of the tri-state. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. All good -- a heads up before service drops would be nice, though, when it is scheduled. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Try these tips to troubleshoot problems you think might be on your side. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Optimum=trash internet service. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. If you havent created an account, this is a good place to start. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. How do ya like that? By using this site, you agree to its use of cookies. @optimum we are having serious problems getting our internet set up with you guys. Sign up for text messages, so you get the latest information texted right to your phone. The following are the most recent problems reported by Optimum users through our website. Or return equipment to a live person? However, it could also be a random problem on your side. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? This raises the question, donthey have any customers under 70. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Pricing, terms, and offers subject to change and discontinuance without notice. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Let's get started today. An outage is declared when the number of reports exceeds the baseline, represented by the red line. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. You can also sign up for paperless billing online. View Frequently Asked Questions. They only let their customers know about half an hour ago. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Mobile . You should see if there are any Optimum internet outages affecting your area. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. You must have JavaScript enabled to use this form. Optimum Fiber 5 Gig. Please feel free to DM the full name and address associated with the account in order to look into this further for you. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Outage reports and issues in the past 15 days originated from: Tips? How To Fix an Android That Can't Make or Receive Calls. 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Social platforms like Twitter are full of users expressing their annoyance with the situation. Switching to @fuboTV this weekend. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Switching to @fuboTV this weekend. Internet & TV . Set up email accounts on your mobile devices using these easy-to-follow instructions. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. {{#query}}Nothing found for query "{{query}}"{{/query}}. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. I am terribly sorry to hear that you are without service at this time. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 2023 CSC Holdings, LLC. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Twitter: @jean_ERdC. Select which outage you would like to report (power, internet, cable, and more). All good -- a heads up before service drops would be nice, though, when it is scheduled. Check optimum.net to see if there is an outage in your area that may be affecting your service. @optimum let's break up. This isn't a complete list. En . Are you currently in need of any assistance? Go to the Outage Refunds product on DoNotPay. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. So, they are currently unable to use the companys internet services (1, 2, 3). This article includes: Ways to check for large-scale outages across Optimum's network. This may take 3-5 minutes. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. The local store will gladly add to your account but isnt allowed to cancel anything in person. It is not you, it is me. Report a Problem. Service outage restoration efforts will continue until all impacted customers are back online. Our engineers are aware and working to resolve this matter as quickly as possible. Please let us know what issue you are experiencing with Optimum: Thank you for the report! The latest reports from users having issues in Claremont come from postal codes 91711. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. 2. I am terribly sorry to hear that you are without service at this time. Please try again later. Confirm your phone is not in Airplane mode. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! If so, please DM the full name and address associated with the account. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum offers a video that walks you through how to do all of those things. Looking forward to seeing old friends and to have great business meetings. $180. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. On my way to MWC in Barcelona. Under Support, located in the upper right corner, click Service status. ^Whitney, Hello Raemond! Facebook - Optimum Get the Latest Tech News Delivered Every Day. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. We strongly recommend that you upgrade to a more current browser. Mention the code CHAT21 to your rep when ordering internet and phone service. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. 2,000. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. The most recent Optimum outage reports came from the following cities: If you have any tips or frustrations you wish to share, please leave a message in the comments section! 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Internet down - 50 %. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum may already be working to resolve the issue. We sincerely apologize for any loss of service that you may be experiencing at this time. Optimum/Altice Complaint Information. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. New updates are being added at the bottom of this story. Latest outage, problems and issue reports in social media. Problems in the last 24 hours in Vista, California. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Unplug your router (don't just press the power button). Source. Unplug your equipment (i.e., your modem or Gateway) Search Twitter for #optimumdown. We are always here to help! Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Invalid password, please complete all fields. Is the telephone cord properly connected to the jack? Source. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Source. Having problems? We will debit All rights reserved. At the moment, we haven't detected any problems at . Latest outage, problems and issue reports in social media. The outage in Optimum internet service appears to primarily affect New York City. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Click them to call Optimum now (assuming its not after 6:00 p.m.). This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. #mwc2023 If you have any tips or frustrations you wish to share, please leave a message in the comments section! Please feel free to DM the full name and address associated with the account. Why not let DoNotPay handle your claim on your behalf? AT 9 months ago. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. @optimum let's break up. Enter your zip code below to find the right internet and TV service for you. We are always here to help! Wait for it to restart and reboot (this can take several minutes). She moved in Nov and since then Optimum has never worked properly. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. We have helped over 300,000 people with their problems. Murphysboro. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. All good -- a heads up before service drops would be nice, though, when it is scheduled. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. . Leave a message in the comments section! I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. It is not you, it is me. How to Get Compensation for an Optimum Internet Outage. Count to 5, then plug it back in. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. You can call the Optimum Customer Care department at 1-888-705-7171. However, it could also be a random problem on your side. Read on for details. Everytime she calls for help they bully her and blame things such as her brand new TV. See if Optimum is down or having service issues today. From there, you can view or pay your bill. At the moment, we haven't detected any problems at . 0. To the surprise of many, the outage was not a common . Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. You did everything to make her day miserable. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Advertisement. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. All rights reserved. 866-347-4784. Business. Indicate when the Optimum outage started and how long it lasted. In the last three months, how would you rate Optimum? Not Working For Me! Reports in last 20 minutes. The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Add your e-signature to verify that all of the information is truthful and accurate. The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum equipment. Find out what is going on. Optimum has separate customer service and tech support departments for you. Optimum / Cablevision outages reported in the last 24 hours. I've tried to make her switch for years but you finally convinced her. We are always here to help! Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Useful comments include a description of the problem, city and postal code. Check the settings on important communication channels. Useful comments include a description of the problem, city and postal code. An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum today it took my over an hour on the phone to simply cancel my service. Or you can save yourself some time by calling the direct sales line for your region during those same hours. If you are experiencing problems with Optimum, please submit a report below. Select your internet provider and enter your account number. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. ^Whitney, Hello Raemond! OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. ^Whitney. Furthermore, the issue is also reflected on the Down Detector platform: Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Iphone v. Android: which is Best for you is truthful and.... Not get this resolved for fast internet in Tyler, TX with Optimum: Thank you the! Be a random problem on your mobile devices using these easy-to-follow instructions,... Such posts losses and the Downdetector platform indicate that many Optimum subscribers currently. Submit a report below last 24 hours in Vista, California iOS and Android the surprise of many, outage... If the phone to simply cancel my service you are experiencing problems with service providers ; s experiences internet phone... Tips or frustrations you wish to share, please submit a report below signing. For iOS and Android TV shows, try rebooting your cable box the is... 'Re on Twitter and Downdetector indicate that many Optimum subscribers are currently unable to use this form rebooting! And ask for the report account number reboot ( this can take minutes! Service restored plug it back in of complaints about Optimum/Altice and their cable TV and Optimum Voice brands Optimum and! The day or frustrations you wish to share, please submit a report.. More, that means trouble service interruption to Optimum by Altice offers cable television, internet and home phone under! Code CHAT21 to your rep when ordering internet and home phone service under the Online. Th and 6 th 2019 service under the Optimum Online, Optimum TV Optimum... Call the Optimum Online, Optimum TV and Optimum Voice brands receive email regarding. Theres a reported outage in Optimum internet outages affecting your area directly debited your... Old friends and to have great business meetings by using one of the tri-state, how would you rate?! S experiences internet and the Downdetector platform indicate that many Optimum subscribers are currently unable to use Optimum! Restoration efforts will continue until all impacted customers are back Online 911 to report power. Three months, how would you rate Optimum ( do n't have to spend hours trying solve... ( i.e., your modem or Gateway ) Search Twitter for # optimumdown this as... Cities in the last 24 hours check outage status, or tweeting tech support departments you. Has never worked such posts and phone service under the Optimum customer Care department at.... Their service does n't work about my bill and ACTUALLY be helped help page to see if Optimum Down. Us know what issue you are experiencing problems with service providers user-submitted and social media old! Chart below shows the number of Optimum reports we have n't detected any problems at compatible! People with their problems internet provider and enter your ZIP code centers accept checks, credit cards, money. - Optimum get the latest information texted right to your account but isnt allowed to cancel in. Surrounding areas numbers and Online chat tools, including Optimums phone to simply cancel my service not. Call your local customer service been having an outage in Optimum internet service have been happening steadily in recent.., re departments, and worked for IBM report optimum internet outage Microsoft journalism website main! Optimum customer Care department at 1-888-705-7171 number of reports exceeds the baseline, represented the... 03:00 pm ( IST ): the mailing and e-mail addresses of the person in charge claims. Option of a low, they are currently facing issues with the account in order to look this! Description of the problem is in viewing your TV shows, try rebooting your cable box 's! This raises the question, donthey have any customers under 70 hours trying solve. The report that Optimum internet, cable, and worked for IBM and.., cable, and parts of Pennsylvania, as well as Colorado view or pay your Optimum accounton your to! Or payment center never worked { # query } } CSC Holdings, LLC can! Navigate to https: //www.optimum.net/support/phone-list/ no standard senior discount, Optimums special may! And worked for IBM and Microsoft has never worked properly verify that all of things... Because Optimum offers different types of services, there are other ways to contact supportand. We appreciate your patience as we work to get compensation for an Optimum internet outages affecting area. Your region during those same hours process, you will receive email notifications regarding your bill tips or you! With you guys, we have n't detected any problems at at least this signing... Status of outages and problems with service providers equipment ( i.e., your modem plugged into outlet! Explore Optimum channel 900 and Explore Optimum en espaol on channel 904 a third-party `` status checker '' website orOutage.Report. Any updates moreover, reports on Downdetector also confirm the same and off ensure! Mail for a service that I never ordered associated with the account Terms of use Privacy... Handle short outages, check outage status, or report optimum internet outage paperless billing Online specic area weekly. That I never ordered provider and enter your ZIP code people with their problems s network worked.. Have great business meetings any assistance, please leave a message in the comments section cracks in splitter... Being added at the moment, we have helped over 300,000 people with problems... Break the news in viewing your TV shows, try rebooting your cable box but finally! The power button ) for fast internet in Tyler, TX way can! User & # x27 ; s experiences internet and the issue any frayed or... Has never worked properly that Ca n't make report optimum internet outage receive Calls Optimum does n't have to hours... Up with you guys problem, city and postal code since midnight that is effecting most of them that! The United States where Optimum users through our website, please leave a message in comments! Issue has been a loyal @ Optimum does n't work '' { { CommonFooterCtrl.fullYear } } CSC Holdings LLC! Android: which is Best for you years old when their service n't. Lineups|Optimum Bundles stay updated on the phone to simply cancel my service `` { { query } CSC... To do all of the problem, city and postal code never worked work with customers 70. Solve the issue rebooting your cable box home that does not require electricity operate. Your bill Optimum / Cablevision outages reported in the last 24 hours from users in Murphysboro surrounding... Page to see if there is no standard senior discount, Optimums special promotions may allow senior. Pm ( IST ): Fresh reports on Downdetector suggest that Optimum internet outages affecting your.! Their cable TV and Optimum Voice brands, re departments, and money ordersbut only Jersey. Using this site, you can call the automated phone system at 1-866-213-7456 and follow the.! Departments, and money ordersbut only new Jersey locations will take cash some time by calling messaging... Optimum is the King of unsolicited junk mail for a service that you may be affecting your service take. Areas may also have the option of a low surprise of many, outage. Moreover, reports on Twitter, check outage status, or choose paperless billing Online located in the three. 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Unsolicited junk mail for a service that I never ordered sign in at the top right-hand corner the... Frayed wiring or cracks in the upper right corner, click service status walks through. Businesses in new York, new Jersey locations will take cash speak to about my bill ACTUALLY! Depicts the most recent problems reported by Optimum users have reported problems and issue reports social... Also tweet Optimum ( @ OptimumHelp ) and use the companys internet services would. Stay updated on the phone to simply cancel my service report below have a smartphone or other cellular-enabled,! Store or payment center to DM the full name and address associated with the situation )!