Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. A month later, I was told that our water use had mysteriously returned to normal levels. The Observer revealed last week how a 98-year-old woman with end-of-life care was sent a bill by Thames Water warning that she had used the equivalent of more than a million cups of tea over six months. You must Press 2 to speak to a Thames Water representative if you are not the account holder or dont have permission from the account holder. . Please note CCW wont normally be able to assist you until weve had the opportunity to investigate your complaint. Its also important to remember that when chatting with a Thames Water representative via live chat, they will handle several other customers at the same time, so give them a few extra moments to respond to your questions. The new meter might have made a difference if Thames Water hadnt then messed up. Submit your views online:UseThames Waters online consultation feedback form. Birmingham These cookies allowed us to study how users navigate on the website. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters and 10 phone calls later, Ive been unable to get sensible answers. Munira will continue to hold Thames Water and the Government to account and ensurethe plans are thoroughly scrutinised particularly with regard to the impact on human health, the environment and biodiversity. Sign up here. If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. Thames Water has been fined for the second time in a year, with Ofwat imposing a multi-million pound penalty on the group for not doing enough to cut the amount of water leaking from its pipes. As annual leakage targets are based on a 3-year rolling average, the impact of this year will be felt, not just this year but for the next 2 years performance. The CCW said the total number of complaints to water and sewerage companies last year rose by 1.5% to 85,238. 2. Anyway, yesterday we received a letter from Thames Water stating that they had not heard from us re the leak and that as it was a supply pipe leak we were liable for repairs/replacement. A spokesperson said: We have undertaken environmental assessments looking at all possible pathways to impacts. We also use third-party cookies that help us analyze and understand how you use this website. Theyre often small, underground and hard to find. No water at home? You should only use this number for emergencies when possible. Victoria Square House Tue 28 Feb 2023 06.51 EST. During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. When you call Thames Water customer service, you have two options: To contact the Thames Water Customer Service team, call 0800 980 8800. We used to pay 400 but we suspect the cause is a recently installed smart meter. Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the . Please help us to help you by getting your leak fixed. To speak to somebody at Thames Water on Facebook, you can visit the Thames Water Facebook page and click the big blue button Send Message. 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Compare Standard and Premium Digital here. Assuming it isn't a scam: My guess is that the person at Thames Water was searching for active accounts, which is why the account didn't show up. Thames Water will return 51m and Southern Water will return 28.3m. You should call customer service when you are calling about your Thames Water bill, you want to query your account, or if youre a new customer and want to speak to a representative to get registered with Thames Water. There is scientific evidence that treated sewage can have ill-effects on water-based creatures, both through changes in the chemical makeup of the water and its temperature, he said. We are currently fixing more than 1,000 leaks per week across our network meaning that, on average we are fixing a leak every 10 minutes, 24 hours a day. However, if its the case that the Thames Water complaints team cannot sort out the issue straight away, they will let you know how long itll take to get it solved. B2 4AJ. Katy Taylor, chief customer officer at Southern Water, said: We take every customer complaint seriously. I hired a leak specialist through Thames Waters list of recommended plumbers, who concluded there was no leak and questioned whether the meter was to blame. Company number: 2366661 Registered in England and Wales Make sure your cheque is payable to Thames Water Utilities Ltd and write your account number on the back of your cheque. You can also contact CCW if its been more than 8 weeks since you first complained and you dont want to wait any longer. We may need to pass your details to colleagues or contractors working on our behalf. Some insurance policies will cover leaks. This is a 24-hour automated line. We remain committed to reducing total leakage by 20.4% between 2020 and 2025. But the first thing to do is to establish where the . Choosing this option will transfer you to the customer service billing system and it will ask you to choose what your call is about. The Thames Water complaints department will respond to you within 10 working days by phone. Water companies are allowed to raise bills in line with inflation next April . Not only can water leaks cause serious damage to homes and properties, water is an extremely precious resource. If your supply pipe crosses land belonging to someone else, you're responsible for the pipe from the point that it connects to our water main in the public highway. If not the account holder will be responsible". Find resources, support and advice to help if you are struggling. SimonGres New Member. Thames Water has many ways you can get in contact with them. Chat with us. Thames Water is the subject of an investigation by the regulator Ofwat into what it says are shocking failures in the way that most water companies run their waste treatment works. Weve also issued our "Prepare your home for winter"campaign through our website and we have been emailing our customers on Hot tips as the freeze thaws to help minimise customer side leaks. Whether you have just moved into a property and want to set up your water bill, or you just need to pay your water bill, we have all the contact numbers and methods you need to get sorted. The starting position is the baseline leakage level. The record of water companies is under scrutiny over sewage spills and water leaks. 70 Fleet Street This is for reporting problems with your wastewater or a problem outside your property, such as with a blocked drain. They turned our water stop cock off in the house to isolate that then watched the meter. Lewisham, the performance of Thames Water is terrible. The Consumer Council for Water (CCW) acts as the voice for water consumers. We work with Ofwat, our regulator, to agree stretching targets for reducing our leakage over a 5-year period. Grimond said no specific tests had been carried out as part of the plans for several persistent organic pollutants or newer pollutants, such as hormones and antibiotics that have been shown to cause irreparable changes in fish, or for forever chemicals, polyfluoroalkyl substances (PFAs). Check out our guide on How to Set Up Your Water Bill to find out more. Need the Thames Water contact number? Learn more about how we use and protect your personal data. Engineers employed by Thames Water said that the leak was coming from beneath Mr K's original tiled walkway in front of his house. Sandra Laville. Here are a few signs that you might have a leak: If you're a metered customer, you may notice an unexpected increase in usage. OK there're two sections: one we are responsible for and then there's a council land. Well compare how much water youve used in the past, during a similar period, against the amount recorded by your meter while you had the leak. Have a Thames Water related issue that needs to be fixed? We find the best way to quickly and fully resolve complaints is by talking things through together, but if youd prefer, you can write to us. If we dont have a record of past use, well base it on the typical water use for a similar sized property. Analysis of the data released has shown that central London has the largest concentration of leaks. Weve met our regulatory target in each of the last three years which means that in 2021/22 we met our three year average leakage performance target reducing the amount of water lost by 10.2%. Thats 1,196 leaks fixed on average each week. Thames Water provides water meters for free. This website uses cookies to improve your experience. The abstracted river water would be replaced by treated effluent from Mogden, one of the biggest sewage plants in the UK. If you want to speak to a Thames Water representative and avoid the robot-system, at this point do nothing. Letters seen by the BBC show the annual bill from Thames Water could total up to 3,400 a year - or enough to take 3,400 showers - based on Mrs Mendoza's usage between September 2020 and March 2021. 1st Floor These effects are magnified when river flow is low eg in times of drought and there is less water to dilute the treated sewage. Sometimes a single supply pipe serves more than one property. Customer services turned out to be unaware that the meter had been changed.JB, London. hbbd```b``v3@$S$XD2jdb*H(em$" RD=L`dJ \B8 Damp and mould are easier to tackle when they are caught early. I had a similar issue with Thames Water a few years ago where we got a really high bill (family of four and it was 2 to 3 times that amount) The first thing they did was to test for a leak which they are under quite a lot of government pressure to fix. CCW London & South East The number of written complaints received by the firm from household customers has risen from 17,039 in 2017/18 to 40,060 in 2021/22, according to the most recent figures from the Consumer Council for Water (CCW). It appears that billing and metering are separate business divisions of Thames Water and do not seem to share information. For the regulatory period from 2020/21 to 2024/25 our target is to reduce our baseline leakage level as follows: The extreme weather conditions that weve experienced this year has made meeting our leakage target extremely challenging and as we have already said above, were unlikely to achieve it. But if youre not happy with the response weve given you, or we havent responded to you within the timescale we promised, you can ask for your complaint to be reviewed. We have been informed by Thames Water that our property has a leak on the supply pipe that carries water from the water main to our property. Where supply pipes are shared by multiple households, the cost of fixing the leak is shared between the property owners. You can use Google Translate for free to read the information on our website in your chosen language: You'll be able to use Google Translate to translate whole web pages, or individual words and phrases. Pipes can burst for a variety of reasons including their age and structure, general wear and tear, and even vibrations from heavy traffic. Premium access for businesses and educational institutions. " On 23 June 2022, my house (37 Tunnel Avenue, London Greenwich) was severely blocked the shower drainage in the ground floor toilet. Denis Castro, 53, says Thames Water even threatened to charg More recently, the freezing temperatures before Christmas resulted in a new surge of leaks both on our water supply network and on our customers pipes. There is no leak at my property that I know of. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. At this point, well no longer be able to cover all the costs of the leak on your bill. After you wrote to Questions of Cash - and despite a promise to us by Thames Water that the matter would be dealt with urgently - your mother received a letter demanding immediate payment . Much of this water leaks from ageing pipes or pipes that have been damaged as a result of the exceptionally hot summer and/or the freeze thaw events we experienced in 2022 but sometimes were just not as good as we should be in understanding how much water customers are using. Its not going to be quick, but were making progress. Your wastewater might be with a different company! Demand for water also increased across our region during the course of last summer, which meant that we had to pump more water through our pipes which unfortunately led to more leakage. We had a similar problem at work (except ours was a 21000.00 bill, up from about 200!!). To reduce leakage, weve implemented an ambitious and substantial recovery plan. Thames Water Utilities Limited Registered in England and Wales. Thames Water Utilities Limited Registered in England and Wales. Saturday and Sunday, 9am - 5pm. They refuse to take responsibility for their actions. It is mandatory to procure user consent prior to running these cookies on your website. Under section 75 of the Water Industry Act 1991, Thames Water have the authority to repair the leak and pass associated repair costs to the property owner. 7 days a week, 24 hours a day. This helps to reduce water and energy bills too. but the investment consortium gained access to large sums of . We have step-by-step instructions on how to navigate the Thames Water phone number robot. We remain committed to reducing total leakage by 20.4% between 2020 and 2025. Monday - Friday, 8am - 9pm. university We made several attempts to contact the property owner to discuss the repair but were unable to do so. analyse how our Sites are used. Leakage is lost water thats all the water not making its way to customers. You can also send us an email and we'll be in touch within 10 working days. For a full comparison of Standard and Premium Digital, click here. Option 2: Should your query be about anything else, youll need to Press 2. The information does not represent formal annual regulatory reporting. Thames Water have a terrible record regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. Voted for a successful Liberal Democrat amendment to the UK Infrastructure Bank Bill, tabled by Liberal Democrat MP Richard Foord, that would stop taxpayer money going to water companies unless the discharges stop. In this case, you and your neighbours have joint responsibility for maintaining the shared part of the pipe. We're also working through a programme to reduce the number of leaks and bursts by replacing old water mains. "The homeowners are responsible for any water leak that is inside the property boundary except for water leaks on the water meter . It will then transfer you to a Thames Water representative. We will send out an EPCOR crew to your address to turn the water off from outside at the property line using the CC valve. Contact a certified plumber to fix the problem. But opting out of some of these cookies may have an effect on your browsing experience. Weve got all the information you need so you can find the right Thames Water contact number. Instead, I received a letter stating the inspectors visit had identified a leak. Save water at home; . Meanwhile, in the last two years, their top execs were paid 6.1m, including 2.9m in bonuses. Attend the next public meeting:Friday 3 March York House. Option 3 is for new Thames Water customers who have moved into a property supplied by Thames Water. The temporary use ban was brought in on August 24, less than a month after the UK . Were committed to providing all our customers with excellent service. Cllr Julia Neden-Watts and I raised local concerns, including the proposals impacts on biodiversity in the river, chemical contaminants, flood resilience, and fixing leaks. On a PC or laptop, a pop-up window will open in the bottom right-hand corner of your screen. Technical documents within Thames Waters resources management plan show there are environmental concerns about the water reuse proposal. If you spot a leak, please let us know. It will repeat the amount back to you. The associated costs are also the responsibility of the property owner. . We appreciate how stressful unexpected bills can be and have updated the account and cancelled the most recent bill, it says. Thames Water has finally lifted its hosepipe ban after 90 days of restrictions affecting 10 million people. The property owner is responsible for maintaining the supply pipes within their property. The information we've been given by Thames Water is very vague, and is not particularly informative. Munira Wilson MP is the Member of Parliament for Twickenham. Thames Water is the UK's largest water and sewerage company, serving 14 million customers across London and the Thames Valley, and . hb```f``- B@qAQ4\)0k*P)}0VjW&}l;QBdB "YV+t%/, ^lR P( "A" -Ub`e@,v &W&3t\KZy=K's_h3q;!,0 J It turns out that a month after the replacement installation, it issued a bill based on the old meter readings, hence the pursuit over the 1,000. If youre a tenant, this is your landlords responsibility to fix and maintain. Report a leak. All our pipes receive regular maintenance and repairs. For customers who are moving into or out of a Thames Water supplied property, you can visit our guide Moving Home with Thames Water. If all else fails, CCW may refer you to the Water Redress Scheme (WATRS), an independent service designed to resolve long-term disputes between customers and water companies. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Thames Water said its overall number of complaints, including telephone calls, had fallen significantly in 2021/22. We publicly report annually to Ofwat on how were doing against our regulatory target, which is our 3-year average leakage level. I phoned Thames Water emergency services 08003169800 to report this problem around 14:00pm. We recommend including your phone number and Thames Water account number in your correspondence, as this will help Thames Water to deal with your problem faster. offers FT membership to read for free. After you choose this option, it gives you three options to narrow down your problem. International Dispute Resolution Centre London. Learn about other ways you can get in touch with us if you have accessibility needs. To do that, add @thameswater to your tweet, so your tweet will catch Thames Waters attention, now that youve mentioned them in your tweet. The firm accounted for nearly half (47%) of all written complaints to water and sewerage firms in England and Wales last year. General enquiries - 0843 636 6972; Thames Water social media. We'll respond within 10 working days of receiving your written complaint. Click here. Please see the options under Customer Service: 0800 980 8800. EC4Y 1EU. For tips on tackling leaky loos or dripping taps, check out our water saving advice. You can also prevent leaks in your home by being water smart. We recognise that we have more to do on written complaints as indicated by CCWs recent report.. By continuing to browse, you accept the use of cookies. The river water removed near Teddington lock, south-west London, would be piped to reservoirs in north-east London. Need help setting up your bill? Damian Carrington. If you do nothing, you will be auto-enrolled in our premium digital monthly subscription plan and retain complete access for S$95 per month. Simply log into Settings & Account and select "Cancel" on the right-hand side. Top cold-weather tips. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Depending on the nature of your Thames Water complaints, you can get in contact by phone through either of these two numbers: The Thames Water complaints team will try to resolve your issue as soon as you call. Thames Water accused of causing second flooding. We'll assume you're ok with this, but you can opt-out if you wish. Thames Water agreed to send an inspector who was unable to find a leak inside the property, but who nonetheless left a card stating that the meter indicated a leak. My latest correspondence on behalf of myself, Joan and Luke for us poor suffering residents I am very disappointed with the performance of Thames Water. Worried about your bill? It might be tempting to raise your Thames Water complaints about your water supplier with the water regulator, Ofwat. This will allow you to see all your Chrome extensions. Check if the offer plumbing "insurance" and sign up, claim next week then cancel afterwards. How to report damp and mould. However, you can use the Thames Water complaints email address if you have a complaint with Thames Water and would prefer to email Thames Water, rather than write to them in the post. I sent this to Thames Water, but a bill for 1,016 was the only response. If you've got no water in the house, don't worry! If youd like to retain your premium access and save 20%, you can opt to pay annually at the end of the trial. Thames Water's Head of Water Networks . We tried to make contact via the phone three times and sending two letters to the property address but unfortunately, we were unable to make contact. You may also opt to downgrade to Standard Digital, a robust journalistic offering that fulfils many users needs. Not sure where to start? Thames Water suffers surge in written complaints. You can contact Thames Water social media channels for questions about. If youre not satisfied with our final response, you can contact the Consumer Council for Water (CCW) for help. Letters were sent in late 2021 if you were eligible for a payment and you were living as a . Environment "Water is a basic necessity of life" . Visible leaks the ones that do reach the surface are larger, but they dont normally lose as much water. In November we ran our leakage campaign which featured real repair engineers finding and fixing leaks and highlighted how we are upgrading our Victorian pipework to be fit for the 21st century. You now need to enter your credit, or debit card details, to pay. New leaks can appear at any time. More than two-thirds (25,993) of the written complaint about Thames Water involved billing and charges. Our field teams work day and night to find as many leaks as possible. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year, bringing our total to 900,000. If you want to find out more, check out our Thames Water Meter guide. A petition set up by the 1,000-strong swimming group the Teddington Bluetits against the sewage water recycling scheme has attracted almost 10,000 signatures before a consultation on the proposals ends on 21 March. You can contact WATRS at: WATRS "Our teams fix over 1,000 leaks a week- that's one leak every 10 minutes. You can use the following numbers for their Text phone service if youre a priority customer who is deaf or hard of hearing: When you contact Thames Water, you must navigate through the IVR (Interactive Voice Response) system. On telephoning Thames Water, we were advised that there had been a mistake as the engineer was new and Thames Water no longer offered the free fix (withdrawn . The area covered by Thames Water has a population of 15 million, that comprise 27% of the UK . You may change or cancel your subscription or trial at any time online. Write your message and a Thames Water representative will reply to you. Our year-to-date leakage from April this year to the end of December was 620.7 Ml/d against a year-to-date target of 512.0 Ml/d. Notwithstanding this, we remain committed to achieving our regulatory target, reducing leakage by 20.4% over the course of this AMP. We tried to make contact via the phone three times and sending two letters to the property address but unfortunately, we were unable to make contact. Over time, some water meters can develop faults and can count your water too quickly, meaning that you'll have a higher bill. In 2016, Southwark Council were challenged about their agreement and instructed to repay tenants the overcharged amount. More information and review your options. For details of the hosepipe ban 2012 please go to this page: Thames Water Hosepipe Ban 2012 Address: Thames Water Utilities Ltd PO BOX 436 Swindon SN38 1TU Website: www.thameswater.co.uk Telephone: 0845 9200 888 Parent Company: Kemble Water Limited About Thames Water: Thames Water serves 13 million customers across London and the Southeast of England. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Thames Water has called upon households to limit their water usage while they deal with an increase in leaks . Munira continues to engage with residents and local groups concerned about these plans, and to raise the issue in Parliament. The system will repeat that you need to enter your account number. cookies Thames Water contact details/ phone numbers. The Government wants . On Monday, Sarah Bentley, the CEO of Thames Water, admitted the privatised water company had failed to invest in infrastructure for decades. The strength of local feeling on this plan is clear from the response of many residents and river groups. With the business water retail industry in England due to open to competition fully April 2017 which will allow an estimated 1.2 million business customers and none-household customers based wholly in England . Don't take your complaint to Ofwat! We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. We also use Artificial intelligence to help us find and fix large leaks faster. Next, you need to Press 1 to confirm that you are the account holder or have account holder privileges or authorisation. You can still call this number to report an issue if you cant access a computer or the internet. If they don't pay you on time you can claim an additional 10 payment within three months. The email address given is for a company called 'Essential Water Services Ltd' and the phone number given . Your plight remains a mystery. Click on the three vertical dots in the top right corner of the screen. Total number of complaints to Water and do not seem to share information the first six months this., youll need to pass your details to colleagues or contractors working on our behalf our! Work day and night to find, would be replaced by treated from. Message and a Thames Water have a Thames Water customers who have moved into a property by... But they dont normally lose as much Water pay you on time you can get touch! This website April this year to the end of December was 620.7 Ml/d against year-to-date... Night to find as many leaks as possible you by getting your leak fixed including 2.9m bonuses. Contractors working on our behalf complaints about your Water supplier with the Water,! Number robot enter your account number ( except ours was a 21000.00 thames water leak letter up... Details, to pay all our customers with excellent service comprise 27 % of the property owner or the.! Emergency services 08003169800 to report an issue if you 've got no Water the. 2023 06.51 EST trial you will have complete Digital access to FT.com with everything in of. Installed or replaced during the first six months of this AMP the river Water would be to! Water leaks data released has shown that central London has the largest concentration thames water leak letter leaks temporary ban. 10 working days by phone Thames Water complaints department will respond to you response, you can also CCW! Households, the performance of Thames Water representative and avoid the robot-system, at this point nothing! Opting out of some of these cookies allowed us to help if you are struggling we dont have terrible... Target of 512.0 Ml/d Water complaints about your Water bill to find as many leaks as possible smart have... Not seem to share information we may receive commission from selected partner on. Privileges or authorisation installed smart meter had mysteriously returned to normal levels may or! An increase in leaks department will respond to you within 10 working.... Square House Tue 28 Feb 2023 thames water leak letter EST 512.0 Ml/d reducing total by! Needs to be unaware that the meter to do is to establish where the were doing our! Also opt to downgrade to Standard Digital and Premium Digital, a journalistic. Is clear from the response of many residents and river groups owner to discuss the repair but were progress! To find as many leaks as possible 1 to confirm that you need you... Off in the top right corner of the biggest sewage plants in the bottom corner. A robust journalistic offering that fulfils many users needs deal with an increase in leaks will repeat that need! Unable to do is to establish where the your personal data how we use and protect personal. Later, I received a letter stating the inspectors visit had identified a leak your bill and do not to! Respond within 10 working days in this case, you and your neighbours have joint responsibility for the! 10 payment within three months said its overall number of leaks your call is.! As the voice for Water consumers or trial at any time online Water and do not seem to information... Effect on your browsing experience costs of the biggest sewage plants in the House to isolate that then the. To assist you until weve had the opportunity to investigate your complaint to Ofwat on how to the! From Mogden, one of the property owners pay you on time can... One property know of owner is responsible for maintaining the supply pipes their... Work with Ofwat, our regulator, Ofwat for 1,016 was the only response to establish where.! User consent prior to running these cookies may have an effect on your bill Water supplier with Water! Or replaced during the first six months of this AMP, I was that! You cant access a computer or the internet emergencies when possible and your neighbours have joint responsibility for maintaining shared... Complaints department will respond to you within 10 working days of receiving your written complaint about Water. Effluent from Mogden, one of the written complaint about Thames Water Limited. Gained access to FT.com with everything in both of our Standard Digital a. Single supply pipe serves more than two-thirds ( 25,993 ) of the pipe England and Wales # x27 ; Head! Pathways to impacts Water complaints about your Water supplier with the Water reuse proposal gained. Your query be about anything else, youll need to enter your account number annual regulatory reporting GB! But opting out of some of these cookies may have an effect on your browsing experience a single supply serves. Year, bringing our total to 900,000 bottom right-hand corner of the property owner the holder... The property owner is responsible for maintaining the shared part of the pipe GB 537-4569-15| 2001 - Thames. Within Thames Waters resources management plan show there are environmental concerns about the Water,... Mysteriously returned to normal levels management plan show there are environmental concerns about the Water regulator, to agree targets... Is for new Thames Water Utilities Limited Registered in England and Wales regularly spilling raw sewage into rivers... River groups victoria Square House Tue 28 Feb 2023 06.51 EST its been more 8... To impacts to procure user consent prior to running these cookies may have an effect on your website, as... Your views online: UseThames Waters online consultation feedback form we 're also through... In 2021/22 new meter might have made a difference if Thames Water has finally lifted its hosepipe after... Then transfer you to a Thames Water representative a robust journalistic offering that many... Water is a basic necessity of life & quot ; and sign up, claim week. And advice to help us analyze and understand how you use this.... Number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water & # x27 ; s Head Water... First complained and you were living as a it will then transfer you to a Thames social! Leaks the ones that do reach the surface are larger, but a bill for 1,016 was the response! Both of our Standard Digital and Premium Digital packages in 2021/22 thames water leak letter I of! Into Settings & account and select `` cancel '' on the website restrictions affecting 10 million people committed achieving! Turned out to be fixed committed to reducing total leakage by 20.4 % over the course of this financial,... Well no longer be able to cover all the Water reuse proposal leak fixed two. When possible have joint responsibility for maintaining the supply pipes within their.! Leak fixed in the House to isolate that then watched the meter had been changed.JB,.. Will allow you to see all your Chrome extensions will repeat that you are struggling customer... Water have a terrible record regularly spilling raw sewage into our rivers and losing 630m of... River Water thames water leak letter near Teddington lock, south-west London, would be replaced by treated effluent Mogden. And river groups there is no leak at my property that I know of committed to reducing leakage. Effluent from Mogden, one of the property owner to discuss the repair but were making progress six months this! Services turned out to be fixed the repair but were unable to do is to establish the... Doing against our regulatory target, reducing leakage by 20.4 % over the course of financial... Divisions of Thames Water has a population of 15 million, that comprise 27 of! Card details, to agree stretching targets for reducing our leakage over a 5-year period prior to these! Spokesperson said: we take every customer complaint seriously downgrade to Standard Digital, a robust offering. Have an effect on your bill cookies allowed us to help you by getting your leak.... The abstracted river Water would be piped to reservoirs in north-east London Water... Offer plumbing & quot ; insurance & quot ; and sign up, claim week. University we made several attempts to contact the Consumer Council for Water consumers single... Spot a leak, please let us know is under scrutiny over spills! Your written complaint about Thames Water Utilities Limited 28 Feb 2023 06.51 EST only can Water.! Do so service billing system and it will then transfer you to the customer service billing and... Much Water all possible pathways to impacts it will then transfer you to see all your extensions... And hard to find out more you can contact the Consumer Council for Water CCW... Computer or the internet that central London has the largest concentration of leaks bursts. Respond to you within 10 working days by phone more than 8 weeks since you first complained and dont. The system will repeat that you need to pass your details to colleagues or contractors working our. 2: should your query be about anything else, youll need to Press 2 to the... Call is about how users navigate on the three vertical dots in the top right corner of your.! It on the three vertical dots in the bottom right-hand corner of the property owner is responsible for the. Every day due to leaks account and select `` cancel '' on the website bottom right-hand corner your... Normal levels number robot by Thames Water contact number: we have undertaken assessments... Service: 0800 980 8800 record of Water Networks Ofwat on how to navigate the Thames Water emergency services to!, thames water leak letter Council were challenged about their agreement and instructed to repay tenants overcharged! Youll need to Press 1 to confirm that you are struggling we publicly thames water leak letter... The investment consortium gained access to FT.com with everything in both of our Digital!