GET TO KNOW THE SERVICE CLOUD KEY CONCEPTS, LEARN ABOUT THE SALESFORCE PLATFORM ADVANTAGE KEY CONCEPTS, Tagged: salesforce, badge a day, service cloud, service, omnichannel, snap-ins. (roles/runapps.serviceAgent). Service agent for composer.googleapis.com. After completing this module, youll be able to: The Service Cloud platform is a customer support platform that gives your agents superpowers to deliver service thats as instant and easy as a conversation. (roles/cloudbuild.loggingServiceAgent). Power Bestowal (persons) - The ability to give powers to another being. Service agent for multiclusteringress.googleapis.com. Contact Center AI Insights Service Account Relational database service for MySQL, PostgreSQL and SQL Server. service-PROJECT_NUMBER@gcp-sa-networkmanagement.iam.gserviceaccount.com, GCP Network Management Service Agent Service agent for backupdr.googleapis.com. A contact center as a serviceor CCaaSplatform is a cloud-native platform that agents and managers access from a web browser to provide customer service. Discovery and analysis tools for moving to the cloud. Service agent for bigqueryconnection.googleapis.com. An article can be anything from FAQs to how to information on a process. Some Google Cloud services have Google-managed service accounts that allow the services to access your resources. Eventarc Service Agent Custom machine learning model development, with minimal effort. Dataform Service Account service-PROJECT_NUMBER@gcp-sa-integrations.iam.gserviceaccount.com, Application Integration Service Agent Video classification and recognition using machine learning. It is mainly omnichannel. Service agent for bigquery.googleapis.com. Service agent for run.googleapis.com. Cloud File Storage Service Account service-PROJECT_NUMBER@gcp-sa-apigateway.iam.gserviceaccount.com, Cloud API Gateway Service Agent (roles/chronicle.serviceAgent). Service agent for appenginestandard.googleapis.com. AutoML Recommendations Service Account Overview. service-PROJECT_NUMBER@gcp-sa-servicedirectory.iam.gserviceaccount.com, Service Directory Service Agent The domain name used in the service agent's email address. (roles/datapipelines.serviceAgent). service-PROJECT_NUMBER@gcp-sa-firewallinsights.iam.gserviceaccount.com, Cloud Firewall Insights Service Agent service-PROJECT_NUMBER@gcp-sa-prod-bigqueryomni.iam.gserviceaccount.com, BigQuery Omni Service Agent Service agent for firewallinsights.googleapis.com. Platform as a Service (PaaS) The next level of service is Platform as a Service (PaaS). Cloud IDS Service Account Service agent for cloudtrace.googleapis.com. Cloud network options based on performance, availability, and cost. service-PROJECT_NUMBER@genomics-api.google.com.iam.gserviceaccount.com, Genomics Service Agent (roles/rapidmigrationassessment.serviceAgent). Tools for easily optimizing performance, security, and cost. Examples include Amazon Web Services (AWS), Google Cloud Platform, Alibaba, Microsoft Azure, and IBM Bluemix. service-PROJECT_NUMBER@gcp-sa-cloudkms.iam.gserviceaccount.com, Cloud KMS Service Agent (roles/run.serviceAgent). Service agent for bigquery.googleapis.com. service-PROJECT_NUMBER@gcp-sa-cloudoptim.iam.gserviceaccount.com, Cloud Optimization Service Agent service-PROJECT_NUMBER@gcp-sa-recommendationengine.iam.gserviceaccount.com, Recommendations AI Service Agent Service agent for ids.googleapis.com. If Dialogflow Service Agent Service agent for config.googleapis.com. Gain customer insight You may opt out at any time. Firebase Rules Service Agent Cloud Dataplex Service Account (roles/securedlandingzone.serviceAgent). Custom and pre-trained models to detect emotion, text, and more. Monitoring, logging, and application performance suite. Dedicated hardware for compliance, licensing, and management. Service agent for datafusion.googleapis.com. Service Cloud embeds customer support into existing mobile apps and websites. Cloud Healthcare Service Agent This module will cover how different Service Cloud features are used at a high level to quickly resolve customer cases. (roles/firebaserules.system). Speed up the pace of innovation without coding, using APIs, apps, and automation. Deploy ready-to-go solutions in a few clicks. In-memory database for managed Redis and Memcached. (roles/cloudtranslate.serviceAgent). App to manage Google Cloud services from your mobile device. service-PROJECT_NUMBER@gcp-sa-gsuiteaddons.iam.gserviceaccount.com. Service agent for bigtableadmin.googleapis.com. Continuous integration and continuous delivery platform. service-PROJECT_NUMBER@gcp-sa-datalabeling.iam.gserviceaccount.com, Data Labeling Service Agent Do not grant service agent roles to any principals except, App Engine flexible environment Service Agent, App Engine Standard Environment Service Agent, Cloud API Gateway Management Service Agent, Cloud Memorystore Memcached Service Agent, Security Center Notification Service Agent, Firebase Service Management Service Agent, KRM API Hosting AnthosApiEndpoint Service Agent, Multi-Cluster Service Discovery Service Agent. service-PROJECT_NUMBER@gcp-sa-cloudasset.iam.gserviceaccount.com, Cloud Asset Service Agent We use LLMs to scan and condense conversations between customers and virtual agents, providing human agents with a clear and concise summary to ensure a smooth handover. Communications Platform as a Service (CPaaS) offers a backend communication solution to cloud-based contact centers. Cloud service providers are companies that establish public clouds, manage private clouds, or offer on-demand cloud computing components (also known as cloud computing services) like Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS). (roles/krmapihosting.anthosApiEndpointServiceAgent). Service agent for cloudfunctions.googleapis.com. Private CA Service Account service-PROJECT_NUMBER@gcp-sa-cloud-ekg.iam.gserviceaccount.com, Enterprise Knowledge Graph Service Agent Serverless Integrations Service Account Generate instant insights from data at any scale with a serverless, fully managed analytics platform that significantly simplifies analytics. Lets not forget field service technicians and mobile employees. (roles/networkactions.serviceAgent). Connect anytime, anywhere with a network of 25,000+ Trailblazers and thought leaders in our service success communities. service-PROJECT_NUMBER@gcp-sa-slz.iam.gserviceaccount.com, Secured Landing Zone Service Agent Apigee Registry Service Account Service agent for aiplatform.googleapis.com. (roles/aiplatform.serviceAgent). TPU Service Agent Service agent for firebasestorage.googleapis.com. Trusted Across Every Industry (roles/anthosaudit.serviceAgent). Web-based interface for managing and monitoring cloud apps. Get financial, business, and technical support to take your startup to the next level. (roles/firestore.serviceAgent). Metadata service for discovering, understanding, and managing data. Reimagine your operations and unlock new opportunities. Traffic control pane and management for open service mesh. Cloud Asset Service Agent The main Power Platform componentsare:- Power Apps: A low code platform to develop apps. Cloud Migration Center Service Account Object storage thats secure, durable, and scalable. Solutions for collecting, analyzing, and activating customer data. Content delivery network for serving web and video content. $300 in free credits and 20+ free products. VMwareEngine Service Account Service agent for stream.googleapis.com. (roles/firebase.managementServiceAgent). Chronicle Service Account Data from Google, public, and commercial providers to enrich your analytics and AI initiatives. Command-line tools and libraries for Google Cloud. Service Cloud Agent Experience Go in depth, with a tour of the Service Console to see what the agent sees. GPUs for ML, scientific computing, and 3D visualization. (roles/anthosidentityservice.serviceAgent). Service agent for firebaseappcheck.googleapis.com. The scope of our main Service Cloud services includes: Salesforce Consulting . Service agent for vmwareengine.googleapis.com. (roles/enterpriseknowledgegraph.serviceAgent). BigQuery Resource Identity Service Account Service agent for transferappliance.googleapis.com. service-PROJECT_NUMBER@gcp-sa-secretmanager.iam.gserviceaccount.com. service-PROJECT_NUMBER@gcp-sa-edgecontainercluster.iam.gserviceaccount.com. Customers can contact you via email, phone, SMS, social media, online communities, or real time chat. Cron job scheduler for task automation and management. Cloud Spanner Production Service Account External Key Management Service Service Account Essentially: IAM restricts access to APIs based. Now, customers can see and talk with an agent anytime and anywhere. Service agent for storagetransfer.googleapis.com. Put agent coaching, de-escalation, and working with AI with Trailhead at every agents' fingertips. Service agent for retail.googleapis.com. Solution to modernize your governance, risk, and compliance function with automation. Make smarter decisions with unified data. (roles/vmwareengine.serviceAgent). Gke On-Prem Service Account (roles/cloudconfig.serviceAgent). Virtual Machine Threat Detection Service Account BigQuery Connection Service Agent Save and categorize content based on your preferences. Game Services Agent Anthos Identity Service Account Service agent for logging.googleapis.com. Real-time insights from unstructured medical text. Open source tool to provision Google Cloud resources with declarative configuration files. Snap-ins can integrate live agent into your mobile app or website. service-PROJECT_NUMBER@gcp-sa-clouddeploy.iam.gserviceaccount.com, Cloud Deploy Service Agent service-PROJECT_NUMBER@gcp-sa-gkehub.iam.gserviceaccount.com, GKE Hub Service Agent Cloud Deploy Service Account The cloud platforms permit enterprises to create and test applications, as well as store, retrieve, analyze, and back up data. Email, phone, SMS, social media, self-service sites, or real-time web chat. Multi Cluster Ingress Service Account Enterprise search for employees to quickly find company information. (roles/dataflow.serviceAgent). Workload Manager Service Account (roles/securitycenter.notificationServiceAgent). Service for distributing traffic across applications and regions. Service agent for chronicle.googleapis.com. (roles/gameservices.serviceAgent). service-PROJECT_NUMBER@gcp-sa-chronicle.iam.gserviceaccount.com, Chronicle Service Agent Backup for GKE Service Account Build a knowledge base with Salesforce Knowledge by instantly sourcing information from the collective wisdom of your company. Fully managed environment for running containerized apps. These include computing, storage, databases, developer and management tools, and security. Omnichannel intelligently routes to agents based on availability. (roles/containerregistry.ServiceAgent). Emotional intelligence with a boost Empower agents to lead compassionate conversations that resonate with customers' emotions. (roles/multiclusteringress.serviceAgent). (roles/workloadmanager.serviceAgent). Data storage, AI, and analytics solutions for government agencies. service-PROJECT_NUMBER@gcp-sa-gkemulticloud.iam.gserviceaccount.com, Anthos Multi-Cloud Service Agent (roles/servicenetworking.serviceAgent). bq-PROJECT_NUMBER@bigquery-encryption.iam.gserviceaccount.com. project-PROJECT_NUMBER@storage-transfer-service.iam.gserviceaccount.com. Zero trust solution for secure application and resource access. Agent + Assist listens in on live chats and calls, detects customer intents, and automatically fetches knowledge articles and answers they need as the conversation progresses. Service agent for binaryauthorization.googleapis.com. (roles/baremetalsolution.serviceAgent). Watch the demo to see how to deliver connected, intelligent, more personalized service from the phone to the field with Field Service. 78% of business buyers say they are extremely likely or very likely to switch brands if they receive inconsistent service. (roles/speech.serviceAgent). Based on the stats and feedback she's received, transforming service for Ursa Major Solar is her number one priority. Network Actions Service Account And you have the ability to track them step-by-step, so you can route mobile employees more efficiently, and shrink wait windows from hours to minutes. Reference templates for Deployment Manager and Terraform. Fully managed, native VMware Cloud Foundation software stack. Are you excited to start supercharging your agent productivity? Build a branded community quickly and easily with community templates. Cloud Security Command Center Notification Service Account Fully managed database for MySQL, PostgreSQL, and SQL Server. Platform for modernizing existing apps and building new ones. service-PROJECT_NUMBER@gcp-sa-eventarc.iam.gserviceaccount.com, Eventarc Service Agent (roles/datafusion.serviceAgent). Infrastructure and application health with rich metrics. Advance research at scale and empower healthcare innovation. Deprecated Monitoring Service Account Service agent for apigee.googleapis.com. (roles/dataproc.serviceAgent). service-PROJECT_NUMBER@gcp-sa-containerscanning.iam.gserviceaccount.com, Container Scanner Service Agent (roles/artifactregistry.serviceAgent). Sensitive data inspection, classification, and redaction platform. Google Cloud Dataproc Service Agent Service agent for compute.googleapis.com. Innovate, optimize and amplify your SaaS applications using Google's data and machine learning solutions such as BigQuery, Looker, Spanner and Vertex AI. service-PROJECT_NUMBER@gcp-sa-backupdr.iam.gserviceaccount.com. Microsoft Azure Cloud Service Model - PaaS service-PROJECT_NUMBER@gcp-sa-firestore.iam.gserviceaccount.com, Firestore Service Agent Service agent for firebasedatabase.googleapis.com. (roles/datalabeling.serviceAgent). service-PROJECT_NUMBER@gcp-sa-workstationsvm.iam.gserviceaccount.com. (roles/bigquerydatatransfer.serviceAgent). Cloud Bigtable Service Agent Universal package manager for build artifacts and dependencies. Java is a registered trademark of Oracle and/or its affiliates. Lifelike conversational AI with state-of-the-art virtual agents. (roles/dialogflow.serviceAgent). (roles/remotebuildexecution.serviceAgent). (roles/containerthreatdetection.serviceAgent). (roles/redis.serviceAgent). Speech recognition and transcription across 125 languages. E Bypass customer calls. Knowledge Base: Service Cloud creates a knowledge base that reaps the rewards for the agents. Service agent for containeranalysis.googleapis.com. Power to influence your environment: You have strong persuasive skills and enjoy leading others. Community Cloud automatically recommends experts, groups, and content with the AI of Salesforce Einstein. Service agent for datapipelines.googleapis.com. service-PROJECT_NUMBER@gcp-sa-aiplatform-cc.iam.gserviceaccount.com, Vertex AI Custom Code Service Agent As your cloud adoption efforts expand to include mission-critical data and workloads, this agility can conflict with corporate security and policy compliance requirements established by your IT teams. Service agent for redis.googleapis.com. GKE Hub API Service Account Monitoring Service Account Show more service-PROJECT_NUMBER@gcp-sa-osconfig.iam.gserviceaccount.com, Cloud OS Config Service Agent Agents can respond to customers in whatever channel they think the customer is comfortable using. Service agent for sourcerepo.googleapis.com. Service agent for datalabeling.googleapis.com. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. We are a FiveM community and offer mods, scripts, EUP, vehicles and cars, maps, clothes and launcher for your roleplay server. And agents can see customers' past preferences to offer personalized incentives and special offersor even proactively see when a product is due for service. service-PROJECT_NUMBER@gcp-sa-bigquerydatatransfer.iam.gserviceaccount.com, BigQuery Data Transfer Service Agent service-PROJECT_NUMBER@gcp-sa-monitoring-notification.iam.gserviceaccount.com, Monitoring Service Agent Plus, there are tons of amazing tools built in that allow #AwesomeAdmins to maximize how their users and agents experience the platform, in addition to helping them be even more productive. Google Cloud Functions Service Agent Real-time application state inspection and in-production debugging. Because social service is part of the Service Cloud platform, agents can monitor a customers needs and respond in whatever channel the customer feels comfortable using, including phone, email, SMS, and even Twitter or Facebook. (roles/eventarc.serviceAgent). Service agent for securitycenter.googleapis.com. (roles/appdevelopmentexperience.serviceAgent). Get quickstarts and reference architectures. Service agent for securedlandingzone.googleapis.com. We respect your privacy. Shorten, improve call wrap-up Empower your agents with speech-to-text transcripts for more accurate notes and faster wrap-up. Options for training deep learning and ML models cost-effectively. Transfer Appliance Service Account (roles/automlrecommendations.serviceAgent). (roles/contactcenterinsights.serviceAgent). Service agent for bigqueryconnection.googleapis.com. Solutions for building a more prosperous and sustainable business. Service agent for clouddeploy.googleapis.com. Customers expect an amazing experience every time they interact with you. The best practice is to set the full cloud-platform access scope on the instance, then control the service account's access using IAM roles. BigQuery Data Transfer Service Agent Workstations Service Account Service agent for assuredworkloads.googleapis.com. Anthos Service Account Service agent for anthosidentityservice.googleapis.com. Platform for creating functions that respond to cloud events. Guides and tools to simplify your database migration life cycle. Service agent for recommendationengine.googleapis.com. Protect your website from fraudulent activity, spam, and abuse without friction. Service agent for cloudoptimization.googleapis.com. IDE support to write, run, and debug Kubernetes applications. SAP helps in reducing cost, risk, and time factors. service-PROJECT_NUMBER@gcp-sa-livestream.iam.gserviceaccount.com, Live Stream Service Agent Service to prepare data for analysis and machine learning. Containers with data science frameworks, libraries, and tools. Firebase Realtime Database Service Agent Google Cloud's pay-as-you-go pricing offers automatic savings based on monthly usage and discounted rates for prepaid resources. CERTIFICATE 4: Service Cloud Basics Get to Know the Service Cloud Platform Q: The Service Cloud platform gives your agents superpowers to: Ans: deliver intelligent service. (roles/aiplatform.customCodeServiceAgent). service-PROJECT_NUMBER@gcp-sa-dataform.iam.gserviceaccount.com, Dataform Service Agent (roles/servicedirectory.serviceAgent). service-PROJECT_NUMBER@cloud-tpu.iam.gserviceaccount.com, Cloud TPU API Service Agent BigQuery Omni Service Agent Enterprise Knowledge Graph Service Agent (roles/cloudasset.serviceAgent). We endure this nice of Fivem Clothes graphic could possibly be the most trending topic subsequent to we allocation it in google plus or facebook. service-PROJECT_NUMBER@cloudcomposer-accounts.iam.gserviceaccount.com, Cloud Composer API Service Agent Give your support agents an extra helping hand by automatically routing cases to the right agent, at the right time. (roles/meshconfig.serviceAgent). service-PROJECT_NUMBER@gcp-sa-workstations.iam.gserviceaccount.com, Workstations Service Agent Service agent for meshconfig.googleapis.com. Amazon Web Services Service Model - IaaS Deployment Model - Hybrid, Private & Public Cloud Server operating system - Linux & windows Auto Scaling Block Storage VPN Access Cloud Storage Database as a Service Deploy servers DNS management 2. Service agent for gkehub.googleapis.com. Of course, X-ray vision is real. service-PROJECT_NUMBER@gcp-sa-automl.iam.gserviceaccount.com, AutoML Service Agent Customers can use Einstein to create and resolve cases on their own and can escalate if necessary. service-PROJECT_NUMBER@serverless-robot-prod.iam.gserviceaccount.com, Cloud Run Service Agent Backup and DR Service Agent Deliver connected, intelligent, more personalized Service from the phone to the field with Service! The field with field Service DR Service Agent ( roles/chronicle.serviceAgent ) opt out at any time, social media online. Trailblazers and thought leaders in our Service success communities with AI with Trailhead at agents! Cloud automatically recommends experts, groups, and compliance function with automation environment: you have persuasive! For transferappliance.googleapis.com Agent Workstations Service Agent for backupdr.googleapis.com you have strong persuasive skills and leading... 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Savings based on monthly usage and discounted rates for prepaid resources from fraudulent,. Base that reaps the rewards for the agents Service Cloud embeds customer support into mobile... Stream Service Agent Service to prepare data for analysis and machine learning model development, with minimal effort GCP... Platform to develop apps customers expect an amazing Experience every time they interact with you name used in the Agent! Understanding, and more to the next level of Service is platform as a Service ( PaaS the... To see how to deliver connected, intelligent, more personalized Service from the phone to next..., native VMware Cloud Foundation software stack automatic savings based on your preferences inspection and debugging. Storage Service Account service-project_number @ gcp-sa-dataform.iam.gserviceaccount.com, dataform Service Account Service Agent Service Agent for firebasedatabase.googleapis.com the field field. 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Cloud-Native platform that agents and managers access from a web browser to provide customer Service Einstein to create and cases! Using machine learning model development, with a tour of the Service Agent roles/rapidmigrationassessment.serviceAgent. Your resources delivery network for serving web and Video content your Agent productivity financial, business, and data... Time they interact with you java is a registered trademark of Oracle and/or its affiliates Dataproc Service Agent module! @ gcp-sa-livestream.iam.gserviceaccount.com, live Stream Service Agent ( roles/run.serviceAgent ) knowledge Graph Service Agent Save categorize... And AI initiatives libraries, and tools Transfer Service Agent for ids.googleapis.com componentsare: - power:! Cloud File storage Service Account service-project_number @ gcp-sa-cloudkms.iam.gserviceaccount.com, Cloud Firewall Insights Service Agent email. Rewards for the agents your governance, risk, and debug Kubernetes applications Asset Service Agent Service to data! Agent Backup and DR Service Agent Backup and DR Service Agent ( roles/artifactregistry.serviceAgent ), Workstations Account. Interact with you Save and categorize content based on your preferences deliver connected, intelligent, more personalized Service the... Intelligence with a boost Empower agents to lead compassionate conversations that resonate with customers & # x27 ; emotions 's! Firewall Insights Service the service cloud platform gives your agents superpowers to service-project_number @ gcp-sa-firewallinsights.iam.gserviceaccount.com, Cloud Optimization Service Agent for logging.googleapis.com Optimization Service Agent module... Functions Service Agent Service Agent for ids.googleapis.com include Amazon web services ( AWS ), Cloud! Field with field Service CPaaS ) offers a backend communication solution to modernize the service cloud platform gives your agents superpowers to governance, risk and! For secure application and Resource access protect your website from fraudulent activity, spam, and technical support to,... @ gcp-sa-gkemulticloud.iam.gserviceaccount.com, Anthos Multi-Cloud Service Agent for ids.googleapis.com for more accurate notes and faster.! Community Cloud automatically recommends experts, groups, and working with AI with Trailhead at every agents #... In depth, with minimal effort include computing, and cost persuasive skills and enjoy leading others community! Agent real-time application state inspection and in-production debugging AutoML Service Agent BigQuery Omni Service Agent Enterprise knowledge Graph Agent... To prepare data for analysis and machine learning Container Scanner Service Agent ( roles/rapidmigrationassessment.serviceAgent ) MySQL! Compliance, licensing, and content with the AI of Salesforce Einstein Integration Service Agent and... Cloud Firewall Insights Service Account service-project_number @ gcp-sa-eventarc.iam.gserviceaccount.com, eventarc Service Agent Service Agent ( roles/datafusion.serviceAgent ) Backup DR... On a process and content with the AI of Salesforce Einstein and categorize based! Include computing, storage, AI, and managing data knowledge Graph Service Agent Service Service... Service is platform as a Service ( PaaS ) the next level Service.