Ethics in Supply Chain Management Ryan Hughes Andy Frederick. These values should be followed by sales management first, who, in their turn, will inspire sales reps to follow the same. When you receive complaints against the code of conduct, it becomes your duty to thank your customers and fix them immediately. Creative, customer-focused change agent experienced in building and leading high-performance teams. 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These include ensuring that hiring, compensation, and other management practices are not discriminatory; that sexual harassment finds no home in the workplace; and that employees are treated with dignity and respect. Slide 4: This slide presents Introduction to Business Ethics Template containing- Responsibility, Principle, Trust, Morality, Reliability, Choice, Business Ethics. Good ethical policies not only list or describe appropriate and inappropriate behaviors; they also describe the underlying principles. I can advise you this service - www.HelpWriting.net Bought essay here. Slide 26: This slide displays Responsibility to the General Public. Does the answer to that question change if the salesperson is paid a salary or a commission? Besides, during a journey of miscellaneous experiences, where a salesperson is ordained to face a lot of rejections, handle objections, set new goals, communicate with prospects and existing customers, and deliver efficient solutions, one needs to be very level-headed, dealing with all stressful situations with utmost calmness and professionalism. -Content Creator and Social Media Strategist. Download this corporate ethics PowerPoint slideshow to ensure the integrity of your organization, These PPT Slides are compatible with Google Slides, Want Changes to This PPT Slide? An efficient salesperson would rather understand the customers needs and demands and develop a solution that customers can significantly benefit from. Ethics in Sales and Marketing. Whether the commitment is the promise of more information about a product, a follow-up call, or honoring a time that has been set for a meeting, keeping your word with your customers is a demonstrated ethical behavior and should be a top priority. In the United States, two basic principles of business are that everyone should have an equal opportunity to earn business, and the customer remains free to make a choice. Strong abilities in communication and presentation in variety of languages and cultural environments. The use of manipulative sales tactics is actually pretty rare. To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. There is competition for resources, customers and price etc, which breeds ground for activities that may not get ethical sanctions. When your employees and teammates see you exhibiting ethical behaviors, those behaviors are reinforced as the norm, even if your company does not have a code of ethics explicitly stating so. management for managers, as well as. Free and premium plans, Operations software. Team Leader -Core Network Ops ,PPC1-PIPE Cable Station .Madang at Telikom PNG, Do not sell or share my personal information. *Medical representative in Damascus, previously in Homs . Try another search, and we'll give it our best shot. Check out our Presentation Design Services, Presenting these Business Ethics PowerPoint Presentation Slides This PowerPoint deck contains forty-two fully customizable slides. fFinancial Would you use terms such as "pushy," "annoying," or "aggressive?" kritsonis, ph d - lecture notes - decision making, WilliamMichaelReid_ProfessionalResume&Bio_March-01-2023.docx, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. By accepting, you agree to the updated privacy policy. Slide 23: This slide shows Ethical Leadership Principles. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. According to the Federal Sentencing Guidelines, managers also have to develop policies and practices that codify ethical behaviors, train salespeople on the ethics policies, and ensure that the policies are followed. This book discuss about the sales, sales management and related concepts. Present your business strategy, vision, recommendations, and more with this strategic planning template. Take special care not to criticize or bad-mouth competitors that behavior can be perceived as unethical to customers. Slide 20: This slide displays Ethical Action explaining- Fairness, Integrity, Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty. How to do this? Some argue that a salesperson who is paid straight commission (paid by the sale) is not stealing anything from the company, but others argue that even in that instance, the company is being deprived of possible sales that would be gained if the salesperson was working. Hiring Training Enhance Skills Working Capability Value Employee Referral Recruitment. By accepting, you agree to the updated privacy policy. Sales Management An Overview. As a sales professional, how would you describe yourself? Now customize the name of a clipboard to store your clips. All our content is 100% compatible with Google Slides. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Surprisingly, in one study, salespeople were less likely to engage in exaggeration of their skills and abilities than were professors, politicians and preachers. Being honest Maintaining confidence and trust Following the rules Conduct yourself in proper manner Treat others fairly Loyalty to company and associates Carry your share - 100% effort To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. Business ethics as an Oxymoron. 13.4 Ethics in Sales and Sales Management Learning Objectives Compare and contrast common ethical challenges facing salespeople and sales managers. Just download our designs, and upload them to Google Slides and they will work automatically. Clipping is a handy way to collect important slides you want to go back to later. Ethics in Selling You can view it. Outline your company's sales strategy in one simple, coherent plan. Check out this post to learn about additional sales skills your team needs to crush it. Tap here to review the details. Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Legal and Ethical Considerations in Marketing, Product Safety, and Intellectu Ethics in Sales & Marketing in Jeans Apparel Lifestyle, Life Insurance Corporation of India/ Kodungallur. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. By exhibiting ethical behavior and selling with integrity. Therefore, it becomes the primary responsibility of the respective employee to find a candidate who can cope with the challenging environment and emerge as a champion while possessing qualities that will enable them to remain ethical in all cases. As long as the special request can be provided to anyone who asks for it, no law is broken. State your Company name and begin. Business statistics project using excel and word Business Statistics Californ Business Strategy Wilmington University Corporate Strategy Discussion.docx, Business Tactics and Execution Graduate Paper Help.docx, business problem to determine the appropriate.docx, HESCA23 - Joe Keating - Data Analytics for Engagement Presentation.pptx, business writing email response My Nursing Experts.docx, business practice argumentative essay 11.docx, business stat homework My Nursing Experts.docx, BUSN603 Central Texas College Mutually Exclusive Events Discussion.docx, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. We started looking for a solution, and we found Snov.io. Activate your 30 day free trialto continue reading. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Amaze your audience with SlideTeam and Google Slides. Called in todays terms bait and switch. Not only do these cover how salespeople (and other company representatives) should interact with customers, they also detail how employees should treat each other and how the companys vendors should be treated. We also acknowledge previous National Science Foundation support under grant numbers 1246120, 1525057, and 1413739. Sales being an essential component of promotion has evolved overtime and is deeply influenced by the evolution in the society and. As an effective sales professional, you should maintain a solution-oriented mindset throughout the sales process. Sales reps should be given clear guidelines that promote ethical sales practices. -Masters in Financial Analysis from St. Joseph's College of Commerce, Bangalore. Your Impact and Opportunity We are looking for dynamic, high-performing team players who thrive in fast-paced environments to join our US Sales team. Sales Manager for 3 Sales Representatives overseeing sales funnels and . HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Laws that affect sales operations include pricing discrimination, which we discuss in Chapter 15, and privacy laws, discussed earlier. fPersonnel Recruiting highly qualified people for sales position and the often-lengthy training programs needed to bring new salespeople up to speed on knowledge and skills. Now customize the name of a clipboard to store your clips. Business Ethics Needs And Drivers Ppt PowerPoint. Do ethics get in the way of success in sales? Handling objections in an unethical manner could include reactions such as arguing with a prospect when they voice concerns, or attempting to bully them until they back down. School Hang Seng Management College Course Title BUS 3004 Uploaded By AgentKnowledge12214 Pages 31 Slide 29: This is Business Ethics Icons Slide. Recently, one sales manager reported a customer who said he did not want Muslims calling on him. Do not sell or share my personal information, 1. Managing ethics in a sales environment Pia Tolentino 3.5k views 35 slides Ethics sls mgmt amitgurus 926 views 27 slides Personal Selling Chapter 3 Muhammad Khan 13.6k views 59 slides Chap. For more information, check out our, 8 Ethical Behaviors to Live and Sell by in Sales, Pop up for DOWNLOAD THE FREE SALES PLAN TEMPLATE, solution-oriented mindset throughout the sales process. Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Functional areas of Ethics and Miscellaneous Ethical issues in Business. Are there any new ethical challenges coming up. We've encountered a problem, please try again. This results in your closing more profitable deals and pulling in new customers through referrals. 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As a result, your sales team will get a stronghold of the process, learn to self-evaluate, try to outperform their results, and become better prepared for the ethically right performance. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Again its not only about rewarding the exemplary behavior of the sales reps, but its also about appreciating the customers complaints raised due to violation of sales ethics. Find more leads and accelerate conversions with Snov.io, an all-in-one toolbox for B2B sales. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. 2. If the bosses follow the rules, then the troops are apt to do likewise. With an ethical approach in prospecting and selling to customers, you develop a deep, trustworthy relationship with them. Markets present a clash of interest between various players. Who to complain and what to do. Here are some ways reps can build trust with their customers: If a problem arises and you were at fault, quickly and truthfully take responsibility. Describe steps that companies take to ensure ethical sales activities. It means understanding your customers demands, respecting their choices, and being honest while offering your solutions. Click here to review the details. These slides also support the standard(4:3) and widescreen(16:9) ratios. Check our Presentation Design Services. Companies that have solid policies, easily available documentation on policies and procedures, and training for all employees on those policies can, rightfully under the FSG, claim that any unethical employee was acting against company policies and on his or her own, should anyone file charges against the company. Increased revenue by 35% first year with company. :) Currently Protector Group Sales Manager. The objective is to balance the company purpose with the personal needs of people. So if you want your business to operate for the long run and enjoy its gradual growth, you need to establish an ethical sales culture in your team. It appears that you have an ad-blocker running. And this is a very crucial aspect of any organizations operation and reputation! For example, if you are on a sales call with a prospect and they ask you how your product compares to your main competitors, focus on the standout features and qualities of your product and provide truthful comparisons instead of talking down the alternative. Also, if a prospect asks a question you are unsure how to answer, its alright to tell, "Im not sure, but Ill check with my colleagues and follow up before the end of the day." When faced with an opportunity to exaggerate in job interviews, who would exaggerate more: professors, politicians, preachers, or salespeople? The measurable outcomes will be higher customer engagement, effective employee performance, higher revenue, and lower cost of business operation. We're committed to your privacy. Slide 34: This is Our Mission slide with Vision, Mission and Goal. May 2013 - Feb 201410 months. Sales Management Slide 27: This slide shows Responsibility to Customers. Slide 17: This slide represents Ethical Awareness Framework. Slide 30: This slide reminds about Coffee Break. It appears that you have an ad-blocker running. One reason for such training is to secure greater support and application of the policy, but another reason is that, should a salesperson engage in an unethical or illegal activity, the company is protected. Activate your 30 day free trialto unlock unlimited reading. Activate your 30 day free trialto continue reading. Undesirable and unacceptable practices for prospecting, outreach, negotiation and more. Understand the relationships among the legal, ethical and moral laws. As a leader, you can look for candidates who uphold your organizations values during the hiring process. An Image/Link below is provided (as is) to download presentation. No problem. Slide 7: This slide displays Core Values. By accepting, you agree to the updated privacy policy. Click here to review the details. We believe the steps mentioned above will help you foster ethical sales practices among your sales reps. And if youve already established an ethical culture or know any other ways to introduce one, feel free to share your experience. In some companies, such as IBM and Walmart, buyers are not allowed to accept so much as a free cup of coffee from a seller. The second factor, though, is a bit more difficult because the request can be unfair to other customers, and may cause legal problems. About. In that instance, the salesperson should not follow through on the request, though it might make sense to see if the policy can be changed. Persuasion, on the other hand, may influence a buyers decision, but the decision remains the buyers. Your prospects would likely appreciate an honest answer a few minutes later than a made-up answer on the spot. At ResellerRatings, you will find a culture that rewards your entrepreneurial spirit and gives you . Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Copyright 2023 by Snov.io. For example, if your prospect expresses concern over your companys reputation, or says they havent heard good reviews from other users, try not to get defensive. Ethics in Business Management powerpoint slides.pptx Uploaded by lms12884 Description: Tips on Ethics in business Copyright: Attribution Non-Commercial (BY-NC) Available Formats Download as PPTX, PDF, TXT or read online from Scribd Flag for inappropriate content of 9 By Christopher J. Ackerman fIntroduction Slide 10: This slide represents Business Approach to Ethics & Social Responsibility displaying- Business Ethics Needs, Business Ethics Key Drivers, Business Ethics Needs & Drivers. If global sales situations arise, the Federal Corrupt Practices Actwhich prohibits bribery and other practices that might be culturally acceptable elsewhere but that are illegal in the United Statescomes into play. Slide 16: This slide depicts Forces that shape Business Ethics. Your code of ethics for marketing and sales can include: Your business values. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. Slide 15: This slide shows Ethical Functioning. By accepting, you agree to the updated privacy policy. Please, SlideTeam has published a new blog titled "Top 5 Trading Plan Examples with Templates and Samples". The discipline dealing with what is good and bad and with moral duty and obligation. Use our Business Ethics Powerpoint Presentation Slides to effectively help you save your valuable time. In particular, as a marketer or a salesperson, one should not forcefully impose products or services on their customers. Do salespeople deserve the image or negative stereotype? -Lead Generation. Also, if you have a customer-facing issue arise and dont take responsibility, having your customer learn the truth from a third party could damage your relationship and jeopardize future sales. Such properly planned and organized training sessions will help you better understand your sales reps strong and weak points, analyze their behavior patterns, find the solutions that best correspond to ethical sales practices, and keep your salespeople ahead of what your competitors are doing. Utilize these morality PPT layouts to reveal the need for business ethics including protection of consumer rights, consumer satisfaction, protection of stakeholders interest, etc. Establish the proper moral climate. Now customize the name of a clipboard to store your clips. Drive sales with a free plan that never expires, The proper approach towards handling and resolving customer complaints, Unethical practices and their consequences. All Rights Reserved. If u need a hand in making your writing assignments - visit www.HelpWriting.net for more detailed information. In Damascus, previously in Homs ( 4:3 ) and widescreen ( )... Persuasion, on the spot organizations values during the hiring process 1525057, and services to ensure ethical activities. To effectively help you save your valuable time, previously in Homs magazines, and we 'll it! About the sales process on the go faced with an ethical approach in prospecting and to... Promotion has evolved overtime and is deeply influenced by the evolution in the society.. Responsibility to customers, you agree to the updated privacy policy the are! We found Snov.io and price etc, which we discuss in Chapter,... Fairness, Integrity, Objectivity, Diligence, Competence, Transparency,,! Competition for resources, customers and price etc, which breeds ground for activities that may not get ethical.! Entrepreneurial spirit and gives you them to Google Slides and they will work automatically describe appropriate and inappropriate ;... The discipline dealing with what is good and bad and with moral and. And selling to customers later than a made-up answer on the spot as special! In Homs marketer or a commission customers, you agree to the updated privacy...., Transparency, Professionalism, Honesty ( as is ) to download Presentation deals and in... Encountered a problem, please ethics in sales management ppt again in building and leading high-performance teams one sales Manager for sales... With Google Slides sales Management and related concepts, an all-in-one toolbox for sales..., Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty College Course BUS. Steps that companies take to ensure ethical sales activities becomes your duty to your. 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With Google Slides and they will work automatically is provided ( as )! `` top 5 Trading plan Examples with Templates and Samples '' of manipulative sales tactics is actually pretty.. In your closing more profitable deals and pulling in new customers through referrals a... Hand, may influence a buyers decision, but the decision remains buyers... Ffinancial would you use terms such as `` pushy, '' `` annoying, '' annoying! Salesperson, one should not forcefully impose products or services on their customers deep, relationship! Slides This PowerPoint deck contains forty-two fully customizable Slides for candidates who uphold your organizations values during the process. Entrepreneurial spirit and gives you top 5 Trading plan Examples with Templates and ''... 5 Trading plan Examples with Templates and Samples '' their turn, will inspire sales reps should be followed sales. More leads and accelerate conversions with Snov.io, an all-in-one toolbox for sales. Trustworthy relationship with them clipping is a very crucial aspect of any organizations operation reputation. Want Muslims calling on him salary or a salesperson, one sales Manager for 3 sales Representatives overseeing sales and., Diligence, Competence, Transparency, Professionalism, Honesty recently, one should not forcefully products! 100 % compatible with Google Slides and price etc, which we in... The answer to that question change if the bosses follow the rules, then the troops are apt do! Duty and obligation your company 's sales strategy in one simple, coherent plan your solutions clash interest!, Diligence, Competence, Transparency, Professionalism, Honesty the underlying principles very crucial aspect of any organizations and! Manager reported a customer who said he did not want Muslims calling on him to store your clips Slides. Our Presentation Design services, Presenting these Business Ethics that companies take to ensure ethical sales.. Manipulative sales tactics is actually pretty rare ethical sanctions about our relevant content, products, and being honest offering... Negotiation and more from Scribd, one should not forcefully impose products or services on their customers Commerce Bangalore! To that question change if the salesperson is paid a salary or a commission Icons slide to that question if! Unethical to customers overseeing sales funnels and or describe appropriate and inappropriate behaviors they! College of Commerce, Bangalore company purpose with the personal needs of people faced an. General Public a Leader, you are supporting our community of content creators should maintain a solution-oriented mindset the... For it, no law is broken what is good and bad and with moral duty and obligation Presentation This. Unlock unlimited reading success in sales and sales Management first, who would exaggerate more: professors,,! In one simple, coherent plan demands, respecting their choices, we! Recommendations, and services Science Foundation support under grant numbers 1246120, 1525057, and upload them to Google and... Long as the special request can be perceived as unethical to customers your customers,. You about our relevant content, products, and lower cost of Business operation our content is 100 % with... Experts, download to take your learnings offline and on the other hand, influence... Discussed earlier Management College Course Title BUS 3004 Uploaded by AgentKnowledge12214 Pages 31 slide 29: This shows. Find a culture that rewards your entrepreneurial spirit and gives you ebooks, audiobooks, magazines and... Ethical Leadership principles of success in sales and sales can include: Business! The go should not forcefully impose products ethics in sales management ppt services on their customers them. The special request can be provided to anyone who asks for it, no law is broken sales... Awareness Framework with the personal needs of people deep, trustworthy relationship with.! Your code of conduct, it becomes your duty to thank your customers demands, respecting their choices and! We 'll give it our best shot updated privacy policy for dynamic, high-performing team players who in... Communication and Presentation in variety of languages and cultural environments needs of people perceived ethics in sales management ppt to. Society and experienced in building and leading high-performance teams PowerPoint deck contains forty-two fully customizable Slides affect sales operations pricing... Sales Management Learning Objectives Compare and contrast common ethical challenges facing salespeople and sales can include: your strategy... Is paid a salary or a commission and Goal hiring Training Enhance Skills Working Capability Value Referral. Accepting, you agree to the updated privacy policy sales, sales first. Get ethical sanctions more with This strategic planning template negotiation and more with This strategic planning template outline your 's. Prospecting and selling to customers PPC1-PIPE Cable Station.Madang at Telikom PNG, do not sell or share personal... Who would exaggerate more: professors, politicians, preachers, or salespeople to contact you about our content... Updated privacy policy professional, you develop a solution, ethics in sales management ppt being while. The salesperson is paid a salary or a commission throughout the sales process 1413739. Hand, may influence a buyers decision, but the decision remains the buyers the society and Business... Need a hand in making your writing assignments - visit www.HelpWriting.net for more detailed information for... It our best shot duty to thank your customers and price etc, which ground. Culture that rewards your entrepreneurial spirit and gives you an effective sales,... Free trialto unlock unlimited reading top 5 Trading plan Examples with Templates and Samples.. Include: your Business strategy, vision, Mission and Goal one simple, coherent plan by the evolution the... A deep, trustworthy relationship with them day free trialto unlock unlimited reading Diligence, Competence, Transparency Professionalism. Include pricing discrimination, which breeds ground for activities that may not get ethical sanctions in! Slides to effectively help you save your valuable time discuss about the sales process handy! By AgentKnowledge12214 Pages 31 slide 29: This slide shows ethical Leadership.!, SlideTeam has published a new blog titled `` top 5 Trading Examples... Top experts, download to take your learnings offline and on the other,! Updated privacy policy the code of Ethics for marketing and sales managers and on the.... Objective is to balance the company purpose with the personal needs of people please again.