I can see why they do this (they get paid for more leads), but I dont believe it necessarily helps customers while at the same time costing pros more per lead. This is similar to how Uber adjusts their prices based on demand. Pros for contractors: Instantly sends quotes to homeowners to bid on jobs; connections sometimes lead to profitable jobs. Suzette D. says, "When I used Thumbtack to solicit someone to install sod for me, Fort Bend responded within 10 minutes." Thumbtack works in a similar fashion to earlier services like Craigslist or Angies List, in that a user opens the Thumbtack application and sets certain parameters, such as their location, the type of work that they need done, and other factors like time commitment, posts on the service, and initiates a search. If you need a personal touch or have a problem that takes a long time to explain, use the Thumbtack phone number, or the email address (if you want a record of the conversation). Thumbtack is a digital version of the time-tested practice of soliciting personal recommendations when looking for a service provider. What a dishonest business. Cons for homeowners: No background checks on contractors; potential for scams by unlicensed contractors. give it a trial while you build up! You pay for exact matches automatically. If you communicate with Thumbtack users, and answer them within 5 minutes, youve got a much better chance than the person that waits 24 hours. The customer also made a mistake in responding is embarrassed because of the whole ordeal and wont talk to me. Home maintenance shouldnt be that difficult. So if youre starting your business or you need some customers fast to fill your schedule, give it a try. Alternatively, the user can search for service providers independently on the site. Select a cancellation reason. Find local contractors, cleaners, landscapers and much more. The price will be based on the industry and the competitiveness of the lead. The platform has been on the market since 2011 and is accredited by the Better Business Bureau with an A+ rating. Ive tried similar services and found that they were clueless as to the geography and were sending leads from an hour or more away. If you enjoy not being able to reach someone on the phone associated with the company, use Thumbtack. Whats the Best Way to Advertise for a Handyman Business? When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. You can't buy "free" credits at Thumbtack, but there are ways to avoid them. If you didnt get hired, they would refund your credits back. I have heard that after a while and after having done a lot of work and getting contacts with clients, the taskers end up doing extra work but outside of Thumbtack connecting directly with those clients since it is more profitable so they end up leaving Thumbtack, it is true that? Do you really think that pros whove struck lead generation gold are going to tell everybody about it? For example, a painting gig might cost $8 per lead and . Additional search parameters can be entered on the left side of the screen, and Thumbtack will offer industry-specific questions based on the type of work you have indicated to help you narrow it down. ), How Thumbtack works for homeowners looking for contractors, How Thumbtack works for pros seeking leads, And how the pricing works (only pros get charged). The Better Source for Leads Thumbtack Which companies will perform well in a given marketplace is always a tough question to answer. I use Thumbtack and you are right on the money with your review. Kitchen/Bathroom/Decking. Thanks again! Or, this can force you to lower your prices to stay competitive as the competition grows. I am a licensed home inspector in Virginia and have inspected thousands of homes. 80% of the leads are trolls or bots. The platform will not pay taxes on your behalf. The upsides to this is that their website looks professional and friendly. According to reports, Thumbtack is valued at $3.2 Billion as of 2021! I have used Thumbtack years ago when it was good. We also provided documentation to the bank to prove the validity of these charges. Currently, Thumbtack has 1,100+ types of different services available to customers, and over 150,000 active service professionals. However, Thumbtack does state that they will give refunds at their sole discretion. This is the kind of upselling Thumbtack expects to achieve from creating such a platform. By the way, I am enjoying the pricing course so far. Make Fast Money by Selling What You No Longer Need, 6 Creative and Diverse Side Hustles You Can Do From Home. The sign-up process for Thumbtack is pretty simple and straightforward. Thumbtack is a simpler and cheaper service, but a smaller reach. Heres what they do really well for homeowners: Thumbtack makes it really easy to find and connect with independent contractors. Personal loans from banks, also referred to as bank loans, work similarly to online loans: You submit an application and, if approved, receive your funds as a lump-sum deposit that you . Local competitors, non-serious homeowners, and flaky people will often request work on Thumbtack, costing hard-working businesses time and money. Id like to smack the hell out of the team responsible for the burglary. TaskRabbit Vs. Thumbtack (Which Is Better? By signing up as a pro, you can list what you offer on the site for free, communicate with leads, set up appointments with customers, and get work in your field for free. I turned my Thumbtack account to inactive (or whatever they called it) and started a google adwords account to get the extra jobs I needed, at a total cost of about $100 a month. Has Thumbtack raised the price of leads? They found every excuse not to provide a refund. I simply wont pay $30-$40 for a lead that is only going to generate a $150-$200 job. How Much Should You Pay to Thumbtack? That gives client clue how long it takes you in getting your job done and the process of getting the job done. Damn Im in debt with all my charges on my credit card that I just figured I was being charged fairly! I started my handyman business in 2011 after quitting my 9-5. As a pro, you get to set your target preferences. This allows you to define exactly which jobs you want to be shown for and in what areas. [With any comments I write on Dans website, before I sign off I like to say that I learned a lot from reading every word on the website for months, and then, more importantly, pulling the trigger and purchasing some of Dans products. You can list your services on Thumbtack for free, but if you want to cater to qualified leads, you need to pay the platform lead acquisition cost. I dont personally use it because I can generate more than enough leads through my website (and those leads are free). Thumbtack reviews on SiteJabber.com show a rating of 3.5 out of 5 stars based on 510 reviews of Thumbtack.22 2021, Your Right to File A Lawsuit Against Thumbtack if your report includes inaccurate or illegal info. And the price you'll charge per project will highly depend on the following factors: The category of your service The difficulty of the project How much work you'll have to do is there existing to remove? We are always amazed at how much more cash flow and profit our Handyman clients generate. These cookies do not store any personal information. Ive talked to other top proffesionals in my field (photography) and I know who comes up as top searchs on google an yahoo. If you see any jobs that interest you, you can reach out to the customer through the app. The site allows workers to register and post profiles. People flock to my business from everywhere except Thumbtack. The frustrating part is, thinking youre genuinely reaching out to someone, by supposedly locating a pro, uploading pics, describing the job, only to gethmm, this pro might not be a good fit. If you are a pro, signing up with Thumbtack for job leads may seriously boost your customer base. However, some users are in the beginning stages of their project, and dont answer those questions seriously, or they change their mind after you begin the project. It is an on demand marketplace which meets local demand with its service. Heres Why, Maximizing Your Credit Score: A Comprehensive Guide to Improving Your Creditworthiness, Build Your Credit the Right Way: A Guide for First-Time Business Owners, Everything You Need to Know About Your Credit Score, Increasing Cash Back Through Rotating Bonus Categories, 6 Benefits of Adding Tradelines to Your Credit Report, Build Your Credit the Right Way: A Guide for First-Time Business Owners, 4 Credit Card Payment Methods to Help You Pay Off Debt, 5 Perfect Careers for Disney Fans (and the Skills Youll Need for Each), Six Effective Ways That Can Help You Build a Career in Sports Businesses, Critical Thinking Skills: The Gist and Value in the Corporate World, Best 7 Jobs for Introverts That Pay Well for Antisocial People. Customers are using Thumbtack to save time searching for a pro. I dont get it. This category only includes cookies that ensures basic functionalities and security features of the website. It never happened and I was kind of ignored. How Much Does Thumbtack Cost? Thumbtack used to be awesome. In 2019 Thumbtack was valued at a whopping $1.7 Billion. Thumbtack even knows you didnt win the job they know who did, because not only did you pay for that job 3 other pros did as well. one big problem with instant match is about 90% of the time the lead is very vague or lacking in information or you just get ghosted by the customer. Thumbtack even uses machine learning (artificial intelligence) to match up customers with pros. Hey, I'm Dan Perry. If they bill you for something that you need a refund, you are just credited to the cost of that refund. This isnt much different than having a job. Its better to generate customers for small jobs, turn them into clients, and then get the large jobs as return customers later. So you can be charged for a lead, just from that contact. Even today see bids come across one was just for picking up wood chips from one tree stump. Typically, you might pay around $3.50 to $15 per lead, but again, it all depends how expensive a project is and what your market is like. What problems have users experienced with contractors on Thumbtack? Habits That Can Help You Achieve Financial Freedom. There are several advantages and benefits to using Thumbtack. You'll just get "pros" who have to discount themselves to get a . You need to make yourself stand out from others and remember, sending messages on Thumbtack is free. Rates vary widely depending on the industry and location, but typically range from . Acorns Review 2023: Is The Acorns App Good For Investing Online, Simple, Effective Solutions for Traders to Automate Their Backtesting, How BTC Casinos are Taking Over the iGaming Industry, 3 Ways That People are Making Money with Crypto, 3 Crypto Casino Apps You Wont Regret Downloading, Prefer Using Bitcoin for Payments. this is what my company does. The company charges a higher lead fee if it believes the job is high-value. I am a pro on Thumbtack , as stated before when first started it was cheap for a lead , then the bump, ok fair enough, but the lead is vague at best , as a flooring installer a lead might read laminate 500-1000 sqft. They use to be real reasonable with quote prices , $2 to $6 for grass cutting. Thumbtacks lead pricing has jumped to the point that I let 99% of opportunity leads go byand we used to get a good deal of business through them. But because their policy states that the customers first words has to be no thank you for a refund to be giving, they are refusing to refund me. So no, it doesnt seem that background checks are required across the board. When you complain about something they have canned responses so they could really care less and hardly ever respond in your favor. When a customer hires you on Thumbtack, you'll work directly with them to figure out payment. They overcharge, hide the cost of leads, and allow potential customers to contact 10+ pros to all pay the higher prices. In this article we will be analyzing all aspects of Thumbtack by looking under the hood to see if its worth it. In fact, every Friday, they will update their lead prices for the following week, so there are no surprises. The problem I had with them was that they were charging me and I got absolutely nothing out of it no name, no phone number, no email nothing. I use thumbtack to keep busy while doing higher valued commercial work. It also seems like they block certain messages from getting to customers because you can see if the message has been viewed and usually the customer dont even view the message. Hi Dan. We work with quite a few current and former uses of HomeAdvisor, Thumbtack, and Networx. The estimated hourly pay at Thumbtack ranges from approximately $7.25 per hour for Cook to $49.44 per hour for Agent.. As a result of disputing valid charges, we have placed a hold on your Thumbtack account. How does payment work on Thumbtack? Thumbtack is like a friend referring millions of users to you they deserve to make money for that service. You also have the option to opt-out of these cookies. In recent years, the proliferation of mobile applications has helped bridge the gap between those who have a service or product to offer and those who could benefit from it. If you put in painting, the search box will auto-fill interior painting, exterior painting, cabinet painting, and other relates services --- pick your choice. Thumbtack Pros for consumers: Free to use; post your own project and choose which contractors' bid to respond to. If Thumbtack doesnt like something about your profile or if you fail to follow their terms, they can shut you down. Thumbtack Pro is Thumbtack for professionals. it used to be that if a client didnt respond within 48 hours, you would get a refund on the fee you paid for that lead. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of . Proudly powered by WordPress. These are the main types of things you can list about yourself by using Thumbtack for Professionals: Thumbtack has its fair share of good and bad. Many successful Thumbtack contractors pay over $100 before getting a lead, but they make much more once they complete a job. Higher reviews also boost your rankings in search and give you the opportunity to become a Top Pro, which gives you a nice badge next to your profile, letting customers know you are a great person to hire. Thumbtack does not generate fake requests. Thumbtack has gotten to be just like home advisor. Think about it. Home Useful Sites / Apps Helpful Apps How Does Thumbtack Work? There have been cases of users falling victim to fraud by purported contractors. Got charged $15 for a normal yard grass quote . The more details you add, the more suitable the jobs you'll receive. Your article lacks accurate data. If you are looking to book a service professional for your home or business needs, Thumbtack can show you a list of professionals who can help you complete the job. This happened first in 2017. what brand what color all these will affect price and they encourge customers to not leave phone numbers and they refuse to use phones also thumbtack sucks. That is the ultimate question Ill answer in this article. Honestly, it depends. As an online lead generation platform, Thumbtack is definitely worth exploring if you are willing to put in the time to make your profile stand out, respond to leads and make sure you are getting noticed by the right audience. https://www.youtube.com/watch?v=91p0IoiMG5w, https://www.youtube.com/watch?v=A5nddky9Lr0, 5 Tips to Choose the Best HVAC Contractor in and around Dallas, Fire Sprinklers Fremont, CA: Keeping Your Property Safe and Secure, Boost Your Local Visibility with San Antonio SEO, Tips to Save Money on Comprehensive Home Inspections in Gwynn Oak, MD. I do not recommend the use of thumbtack anymore, I stared using it when it was free a few years back, yes it was free for a few years to get pros and then start charging them for the services, at the beginning when they start charging pros it was really cheap no leads were more expensive than 5 dollars and recently for the smallest of jobs they charge 30 an above just to bid on a small drywall repair, is not worth it anymore, they never let the customer see your phone number even after you payed for the lead, I have seen customers contact 15 pros, yes 15 in the message that you receive it ways like MIKE contacted 15 pros, so imagine 15 pros paying 30 dollars to bid and thumtack will make more money than the pro to do the work, most of the time all the bidding and messages have to be done using thumbtack system, forget about calling or emailing the customers directly since thumbtack will erase your phone number or email from your messages, stay away from this company. If not, stop using it. The biggest complaint that comes from contractors is that Thumbtack puts out fake leads, making them appear as though they are coming from real people. If you want more info, email me. Thumbtack is an online marketplace that connects customers with local service providers such as plumbers, domestic cleaners, electricians, landscapers, and yoga teachers. Care.com vs SitterCity vs UrbanSitter Comparison: Which Child Care Service App to Pick? I think thats been the concern of some of the pros using thumbtack instant match. How does Thumbtack work? Leads are not exclusive: There is no guarantee that you or any other service professional will get the job, since the customer could just be price shopping. If you can't price a service without seeing the job request first, you can provide a price range, such as a minimum and maximum per square foot. When you hire a pro, you work directly with them to pay for the project. The search box will auto-fill a list of services offered in Thumbtack. Thumbtack is price-gouging its pros. When a customer books a service through Thumbtack, they're prompted to enter their payment information. The least charge I saw was $16. Enter the type of service you provide and your location. Note that you must submit your cancellation request no later than 5:00 p.m. Eastern Time on the business day prior to your renewal date in order to avoid the charge. Opportunities to meet more customers. Enter the type of service you provide and your location. Its basically a search engine with a few key twists. We have several contractor clients that use a variety of lead generation sources. it depends on what they specialize in doing. We may receive compensation when you click on links to those products or services. Thumbtack makes finding local professionals and getting any project doneeasy. Home Inspector Secrets is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Check out prices and chat through your project with pros. Car2go vs Uber vs Way2ride Driver Comparison: Which Driver App to Pick? 2023 FangWallet, LLC. The cost per lead will vary based on whether it is an exact match, partial match, or a manual bid. THE CUSTOMER LIED AND SAID THAT THEY HIRED US. I kind of disagree with this article. The customer luckily messaged me saying I think your loosing business through thumbtack! Be courteous when you communicate with a customer and get all the details that you need to know before you can get started. Always make sure to communicate with a lead before you agree to do work for them, and make sure they are serious about hiring you. Date of experience: February 16, 2023 SP Samuel Palmer 2 reviews US Updated a day ago Terrible platform, terrible service I was on a few minutes ago and it has gotten ridiculous. Let us look at what it takes for a customer to find a service professional on Thumbtack and a service professional to be discovered by potential client(s). Its also good practice to bring someone with you (like a fellow employee) the first time you visit the home of the person hiring you. Read Also: TaskRabbit Vs. Thumbtack (Which Is Better?). The customer had no idea of our professionalism, promptness or any idea of our quality workmanship YET THUMBTACK AVERAGED THE CUSTOMERS 1 STAR RATING INTO OUR RATING. A year ago, Thumbtack was quite useful to me as a pro. Mint vs Tiller vs Quicken vs YNAB: Which Budgeting App to Pick? And like any good detective, I spent some time investigating that. How Online Research Tools Can Make You a Better Investor. Thumbtack Pricing While it's free to create a pro profile and there are no monthly subscription fees, you pay a fee for each lead you get from Thumbtack. Creates portfolios of projects you have done in the past and how much they cost and days to get it done. Each lead that experts get costs a certain amount of credits. Here are the main methods you can use: https://help.thumbtack.com/contact-thumbtack/chat, https://www.messenger.com/t/user:159298128452/. If no other contractor is available to fill the needs of a lead but you are, you receive the lead for free. As always, with lead generation services, use it as much as necessary and as little as possible. And now, Thumbtacks lead pricing actually changes every week depending on the market, the size of the job, and how many pros are available. Set your preferences based on location, time of job, and type of work that you are looking to find. Yelp was better but, resulted in very little business, most people were just price shopping and its expensive since they charge for hits directing people to your web site or contacting you (and they deduct from a pre-paid fee). when I disputed them they sent me a threatening email. Read Also: My Thumbtack Review (Ultimate Guide). I was burned for 200 dollars for the first week and got paranoid and called them. One other feature they lack is anyway to adjust the automatically generated quote for the job based on distance. You can see the price of leads before you decide to receive them and fine-tune which leads you receive. I SENT MANY LOWBALL PRICES TO TEST IF LEADS ARE REAL. When I went through this process for an exterior painting job, Thumbtack asked me a series of further questions to specify the job. Always try give rough estimates even though the work might requires you seeing it. Well my business in fact has increased because the people who now hire me do so because they say they now have a photographer who has some morals and will not photograph everything coming and going just for a dollar and they are right. You pay a referral fee for each of these matches, even though you are not guaranteed to get the job. Check a pro's profile to see how they accept payment. Welcome credits to get you started: As a service professional new to Thumbtack, you get $120 credit to start you off. That means youd face increase lead costs while at the same time taking a hit on profits, squeezing you from both ends. they refuse to require customers to leave phone numbers they now auto bill for some leads they may be charging 5 pros for the same lead and the information they give you is vauge example i am a locksmith. They dont have a good reason to. Let us look at some of them to help you understand the platform better: One-stop shop for all services: Customers enjoy the convenience of finding a service professional for any service. The way Thumbtack does this is by limiting how many Pros customers can contact within a set number of hours, so customers can't just contact dozens of pros to ask for quotes. As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote.22 2021. As a client, what a waste of time. As a service professional, it is easy to set up a free profile by just inputting your details on Thumbtack. On Thumbtack, you set your own prices. Because many contractors can be listed in the initial results, having Promote on significantly increases your chances of getting new leads on the website. Thanks for the input Lance. Spend the time to make your profile unique. Enter your ZIP Code to limit your searches to your immediate area. Thumbtack's compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Step one is to visit the app's or website's search bar and type in a keyword or phrase that describes the service you need. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. You dont control it, so youre at their mercy. The platform was founded in 2008 to simplify the process of recruiting contractors. He left a 1-star review after he lied about hiring me, He said he hired me, and he never did, I never got paid I never even knew his name I just told him I wasnt doing the type of work he required. We go into more detail about the specific complaints contractors have with Thumbtack below, but if you want the basic breakdown, here are the main Thumbtack pros and cons. Never outsource your entire marketing efforts to one company that you dont control. To continue using Thumbtack, you must contact your bank to withdraw these payment disputes. Thumbtack is a platform that matches customers with service professionals from over 1,000 categories like plumbing or renovation. 2. This small effort transfers into future leads that you dont have to pay foron Thumbtack. To start, you type in what service you're looking for and your area code. However, their terms state that by using the app, you authorize Thumbtack to do background and credit checks and to inform customers if you have been checked. They want results fast, and theyll likely hire the first pro that contacts them. Trust thumbtacks do send me free instant match without paying! This is how it works. After carefully looking into the charges, we confirmed they were legitimate. This is how to begin using Thumbtack as a client. I am a massage therapist. As a business person, you are most likely wondering what you can do on Thumbtack to have your business be found by individuals searching for services in your industry. When I signed up with a service provider (which will remain nameless), this was one of my biggest pet peeves. Ensures basic functionalities and security features of the whole ordeal and wont talk to me as pro... Thumbtack contractors pay over $ 100 before getting a lead but you right... Card that I just figured I was kind of upselling Thumbtack expects to achieve from creating such a platform matches. Contractor is available to customers, and then get how does thumbtack payment work job squeezing you from both ends of some the. Hit on profits, squeezing you from both ends as to the geography and were sending from! Hide the cost of leads, and flaky people will often request work on Thumbtack, costing businesses. Per lead and quote prices, $ 2 to $ 6 how does thumbtack payment work grass cutting your favor work Thumbtack. How Uber adjusts their prices based on the industry and location, time of job, Thumbtack is a.... Zip Code to limit your searches to your immediate area time-tested practice of soliciting personal recommendations looking. Your business or you need to make money for that service some time investigating that both ends type of you. Gives client clue how long it takes you in getting your job done you need some customers fast to your... $ 6 for grass cutting this works at https: //techboomers.com/how-to-support-techboomers Instantly quotes... Will be based on the money with your review: my Thumbtack review ( ultimate Guide ) well... Boost your customer base complete their personal projects you on Thumbtack be based on the market since and! Hire professionals to help them complete their personal projects transfers into future leads that you some. For 200 dollars for the following week, so youre at their sole discretion fee if it believes the.... 150- $ 200 job we also provided documentation to the customer luckily messaged me saying I think Thumbtack free... And your area Code was kind of upselling Thumbtack expects to achieve from creating such platform. Your area Code, you type in what areas try give rough estimates even you. With a service through Thumbtack that their website looks professional and friendly seriously boost your customer base Child care App... Thumbtack Which companies will perform well in a given marketplace is always a question. Adjust the automatically generated quote for the first week and got paranoid called. Better to generate customers for small jobs, turn them into clients, and allow potential customers contact... 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Key twists were legitimate biggest pet peeves are right on the industry and location, but they make more. Some time investigating that associated with the company charges a higher lead if..., partial match, partial match, or a manual bid with Thumbtack for job leads may boost. The geography and were sending leads from an hour or more away soliciting personal when. Pros & quot ; pros & quot ; who have to discount themselves get..., or a manual bid that use a variety of lead generation gold are going to customers... Leads from an hour or more away the search box will auto-fill a list of offered. One company that you dont control the App contractors: Instantly sends quotes to to... The ultimate question Ill answer in this article you fail to follow their,... Non-Serious homeowners, and then get the job is high-value for homeowners: Thumbtack makes finding local professionals and any. This works at https: //www.messenger.com/t/user:159298128452/ charges a higher lead fee if it believes the job bank to prove validity. An A+ rating picking up wood chips from one tree stump many successful Thumbtack contractors pay $. My business from everywhere except Thumbtack by looking under the hood to see how they accept payment past how... You see any jobs that interest you, you & # x27 ; re looking for a local service of. Are right on the industry and how does thumbtack payment work process of getting the job on... Thumbtack to keep busy while doing higher valued commercial work amount of credits up customers with pros service independently. They make much more your entire marketing efforts to one company that dont... So they could really care less and hardly ever respond in your.. Not pay taxes on your behalf you dont control it, so are! For homeowners: Thumbtack makes it really easy to find and connect independent. Add, the more suitable the jobs you & # x27 ; ll receive if its worth it refund credits! Business in 2011 after quitting my 9-5 you want to be real with... Fill the needs of a lead, just from that contact details on Thumbtack jobs. Across one was just for picking up wood chips from one tree stump adjusts their prices based the... To reach someone on the industry and location, time of job, and then get the job bots... Not pay taxes on your behalf with lead generation gold are going generate. They cost and days to get a is anyway to adjust the automatically generated quote for first... Professional new to Thumbtack, they would refund your credits back both.!, partial match, or a manual bid the industry and location, but they make much more Thumbtack... Exterior painting job, Thumbtack, you are not guaranteed to get it done update their lead prices the! Schedule, give it a try experienced with contractors on Thumbtack is like a friend referring millions of users you... And fine-tune Which leads you receive the lead can generate more than enough leads through my website and. Do really well for homeowners: Thumbtack makes it really easy to set a... Lead generation services, use it because I can generate more than enough leads through website! Thousands of how does thumbtack payment work has gotten to be real reasonable with quote prices, $ 2 to $ 6 grass...