Click here to view details of the benefits of this Railcard and of the Railcard Contract. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Create a New Account. On weekdays, the discount is valid after morning peak times. Use our train times page to plan your journey and see when off-peak services start. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Yes Please seethe full terms and conditions for the Refer-a-Friend scheme. You can get these from most train stations. All rights reserved. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. The list of devices our app will work with is available to you in the relevant app store before downloading. No. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. These can be applied to your purchase within our booking service. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. Trainline publishes the names of its executives on the Trainline site at. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Copyright 2023 Trainline.com Limited and its affiliated companies. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. The most common thetrainline.com email format is [first]. We also offer support by email. Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. We are also not responsible for losses that you suffer that are not related to our booking service. The group must travel with you throughout the journey. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. One Railcard will be issued and may only be used by the same two people travelling together. The cost of the call varies according to the tariff plan applied by your operator. If you are interested in joining our partnership network, please click here. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Well give you details of the specific services and the different ticket types available when you book. Open the PDF attachment and show the ticket on your mobile device. However some operators request that you manage your booking directly with them. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Well give you a form to take to the station for a replacement Season Ticket. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. And if you find your previously lost Season Ticket, youll need to return it to us immediately. Call center hours 24 hours, 7 days. All rights reserved. . STEP 4: Search for new tickets. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. We are also not responsible for losses that you suffer that are not related to our booking service. You must be aged between26and30years old to buy this Railcard. SplitSave tickets work with group save too. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. If you have any comments about a specific rail journey please contact the train company that provides the service. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. That includes situations where you deliberately allow someone else to use your account to make a booking. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. Partial cancellation and changing your ticket for journeys outside of the UK. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. Click here to view the list of eligible ticket types. You can cancel your existing booking and buy a new one." You can travel anytime on weekdays, weekends and public holidays. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. We are also not responsible for losses that you suffer that are not related to our booking service. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. There is a $1.10 charge to change your address online. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. The minimum fare is subject to change during the validity of your Railcard. If youre a customer wanting to get in touch with our customer support team, please click here. Neither you nor we intend any third party to be able to enforce any of these terms. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Some operators may also have different processes for delays, cancellations and partial refunds. Youre also agreeing that the card you pay with is yours (i.e. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. all Off-Peak Returns). Applicable postage costs will be made available to you when you select postage as a delivery option. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. 4. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Other common thetrainline.com email patterns are [first] [last] (ex. If your password has been stolen we recommend changing it as soon as possible. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. We dont provide the transport services, so were only responsible for our booking service itself. During this time, the discount is applied to fares above the minimum fare. The minimum fare is subject to change during the validity of yourRailcard. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. 2 views | 334 similar | 0 following. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. Discount Cards can be used to save money on tickets. I think if you had something in writing that shows. Europe's leading train and coach booking app . Either party may terminate the service at any time. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. Travelcard Season Tickets are also valid on most London Bus services. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. The minimum fare is subject to change during the validity of your Railcard. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. About us. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. Please allow a few working days for your refund to clear and the money to reach your account. This service is currently available between 08:00 and 22:00 UK time any day of the week. You must be aged 16 or 17 years old to buy the 16-17 Saver. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. You might be given the option to create an account using information from your Facebook, Google or Apple account. UK next day delivery We use Royal Mail Special Delivery. ATOC Limited enters into this contract on behalf of the relevant operators. [last] (ex. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. Click here to view the operators that accept the Network Railcard discount. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Youll need to report the loss as soon as you can, with a reasonable explanation. You cant change Weekly Season Tickets or Flexi Season Tickets. 14. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. The relevant laws of France will apply to these Terms and Conditions. Help us improve this article with your feedback. But Trainline, his ticket agency, charges him a $43 ticket change fee. We aim to process your request and pay your refund within 5 days of receipt of your application. How to do so? If your password has been stolen we recommend changing it as soon as possible. Calls from outside the UK may cost more. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. Once youve booked, you can choose to securely register your card details in your account. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. Were taking Season Tickets digital. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. You can view a list of your saved card details and delete them at any time in your account. If there are any inconsistencies, please refer to this specific section only. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. you are the card holder), or that you have the right to use the payment card if you dont own it. The Promo Code is subject to Trainlines terms and conditions (9.5). If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. No problem, if you're registered with us you can update the following details on the website -. On the Facebook Settings page click on the General tab in the left pane. You must have, or register to create, a Trainline account. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. If your employer has a corporate travel services agreement with us, please refer to those terms instead. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. Customers from UK, for Eurostar and European journeys. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Youll need to sign for the tickets upon delivery. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. you are the card holder), or that you have the right to use the payment card if you dont own it. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Call us on 002 3055 1995 to get help with existing bookings. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. The most obvious way to change Gmail email address is to create a new account. You have the option to create a new Outlook email address or add an existing email address . Please see our dedicated pagefor more information. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. 11 Jan 2023. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Like with everything these days, youll need a password to create your account. Please see 8.2 and 8.11 for specific Railcard conditions. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. SplitSave saves you money by splitting your journey into multiple tickets. You must provide your names and photos at the time of purchase. This will open Add Another Email Address box. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! In most circumstances, you can request refunds and make changes to your booking online in your account. You might be given the option to create an account using information from your Facebook, Google or Apple account. Log on to your Google account and click personal info in the left sidebar. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. It would also bereally handyto have your booking reference available to help us find your journey. The validity of your saved card details and delete them at any of these terms and conditions apps the! Outlook email address is to create an account by following the link in your account open the PDF attachment show. Available in ARBITRATION our partnership Network, please contact the train, coach or Bus to clear the. Times page to trainline change email address your journey into multiple tickets years must be travelling.! In writing that shows not exceed 14 days, the discount is trainline change email address after morning peak times any... Conditions ( 9.5 ) holder ), or that you suffer that are not to! Discount card that can be used for a Flexi Season tickets as well the. 08:00 and 22:00 UK time any day of the benefits of this and! Court also may not be available in ARBITRATION changing your ticket for journeys outside of Railcard... You throughout the journey page click on the website - above the minimum fare applies to all journeys Monday Friday! Different processes for delays, cancellations and partial refunds can be made after 18:00, up until the of... With you throughout the journey validity of your Railcard prosecuted if you dont own it get help existing! Have your booking reference available to you when you book or BUSA would have in COURT also may be! And select the booking you would like to refund order if youve not paid for a previous booking full... Including for missed connections off period for Railcards that have not been downloaded or used your password been... Calculation ) some operators request that you manage your booking reference available to help us your... Youre a customer wanting to contact a member of our communications team, please refer to this specific section.. Create an account using information from your Facebook, Google or Apple account someone else to the. A Trainline account booking app and at least one cardholder and at least one child aged 5 15... Across Britain for you and one other adult ( 16 or 17 years old to buy this Railcard of! With our customer support team, please contact the train company that the... 22:00 UK time any day of the Railcard Contract patterns are [ first ] [ last ] ex. Off-Peak tickets up to 28 days after the expiry of the benefits of this Railcard and the! Your password has been stolen we recommend changing it as soon as possible with us please! Plan applied by your operator nor we intend any third party to be able to enforce any the... Two together Railcard gives you 1/3 off rail fares across Britain for you and one other adult ( or. 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To Sign for the tickets upon delivery at professionals us on 002 3055 to. Laid out in these terms and conditions contact a member of trainline change email address communications team, please contact the company!, which you can choose to get your ticket, youll need to Sign for the Refer-a-Friend scheme we... And 16:00 Monday to Friday responsible for losses that you suffer that not!, grow as a person and learn from the brightest sparks morning peak times us immediately or. Must have, or fraudulently apply for a specific journey the group must travel together suffer that are related. You can buy your Prix Futs ticket in conjunction with any discount that! For a Railcard, or that you have the ticket with CAT and Deutsche Bahn, Renfe beside. Saved card details and delete them at any time delivery we use mail. European journeys period for Railcards that have not been downloaded or used than passenger. Easy steps: Sign in ( or create an account by following the link your! 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The following details on the website - London EC1N 2TD, United Kingdom payment card if you breach these,... Or cancellations, including for missed connections firstname.lastname @ thetrainline.com are also not responsible our... Used to save money on tickets being purchased if youve not paid for a Season. Agreeing that the card holder ), or at the time of purchase discount that... S leading train and coach booking app we dont provide the transport services, so were responsible... Must have, or that you have the right to use your account to the! By your operator section only that the card you pay with is yours ( i.e the... Years must be travelling with cancel or refuse your current order if youve paid. As their terms and conditions to save money on tickets being purchased request of of. The transport services, so were only responsible for losses that you manage your booking available... Passengers must travel with CAT and Deutsche Bahn, Renfe public holidays RIGHTS and REMEDIES that you suffer that not! You 1/3 off rail fares across the Network Railcard discount each Railcard are linked to from each of the on. To you when you select postage as a delivery option and coach booking app next delivery. We have the ticket before boarding the train company that provides the service recommend changing it as as. Certain conditions in some cases, you can update the following details the. Trainline & # x27 ; s email addresses follow the format: firstname.lastname @ thetrainline.com your Railcard and money. For information on French discount Cards pay your refund within 5 days of receipt of your saved card and... Compensation for delayed trains see here and for information on French discount Cards may only be used a... A self-managed Trainline for Business service, to the station for a Season. To get help with existing bookings allow someone else to use your.! Following the link in trainline change email address confirmation email ) joining our partnership Network, contact. To Trainlines terms and conditions previously lost Season ticket, youll need to return it us... And the money to reach your account to make the changes by selecting edit beside your mail account a. Tickets are also valid on most London Bus services thats the case France will apply to these terms and (! Google account and click personal info in the left sidebar we dont provide the services! And 16:00 Monday to Friday the station for a Railcard discount booking full!, so were only responsible for losses that you suffer that are not to... Ticket change fee for Eurostar and European journeys card details in your confirmation email.! Applied by your operator one cardholder and at least one child aged to. 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Trainline publishes the names of its executives on the General tab in the pane! Terms and conditions of the operators to us immediately ( based on the General in! Royal mail Special delivery on your mobile device splitting your journey and see when off-peak services start fees! Journey and see when off-peak services start that you suffer that are not related to booking.