so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. Desired outcome: SBTPG is the company TurboTax partners with when you request payments through your refund. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. Your email address. They have been holding on to my taxes going on 17days that not at all right . THEY OWE ME $5.531.80! Please clarify your request for assistance. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! Neither is the case in my situation and TurboTax stole over $1100 from me. Try Now! height: 100px; Desired outcome: To get my full refund that the irs told me they have of mine. They are responsible ! Saturday 8 AM 6 PM ET. Santa Barbara Tax Products Group Attachments. (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. We have been trying for weeks to get the correct response from them in regards to my refund. I have called them ask them when they was going to cut my check they told me they dont know. At this point I feel that your company has stolen my money. My refund was sent to this institution by the irs. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. I hav contacted the bbb and the response they gave is not any help at all they said now 16 weeks or longer before sending my refund back to IRS. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I think this company is horrible at business handling and horrible with customers service. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. SBTPG has been holding my refund in excess of $6600 since that time. Its showing on the *** end. I went back to SBBT site it now says NA where the date may 5th was and then says they WILL print a check and mail it..WHY>? SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. Call Green Dot: 866-795-7597. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." If not how do I get a job with them so I too can do as I please! Contact Information. I want my money in my bank account or in my mail box. Do u have a way to connect outside of here? 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. Need to file a complaint? Whats really going on. Please notify us at 800.604.9368. "sameAs" : [ I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: The number provided does not give live assistance!!! IDK anymore. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. What. my feel that your IDs are not right or your W2's could be fake so the best thing is to use a Tax Preparer that is reg.. with them One time I found out there were dozens of refunds going to the same address. Someone please help we need our money and this is just ridiculous to have to go through. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. I would like to verify my information and get an answer to where my money is. User Verification ( what's this? ) I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I spoke with both companies 2 days ago, April 22, 2014. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) Please enter the details of your request. best of luck to all u guys in same boat. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I was supplied nothing more than the same automated phone number that says no such SS number exists. I was supposed to get back $2398 from the federal. My federal refund was short $4,200 to whats going on. arival33 at hotmail dot com Adding Clients & Contacts. Yes please Id like to know how to get ahold of somebody. https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p Form 3911, Taxpayer Statement Regarding Refund. I want my money in my bank account or in my mail box. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! This company offers tax related products for tax professionals. Tuesday - no check. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. I left out one digit from my account number so my bank rejected the refund deposit. BBB File Opened: 4/4/1989. Let me know what you find out. BBB File Opened: 2/28/2011. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. Tracy Why are these people considered a legal business? Dec 16, 2021 301 Commerce Street, Suite 3300. 2021 Copyrights. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. Something need s to be done and this bank needs to answer phone calls. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. I had called him at 6:08pm central time. Santa Barbara Tax Products Group [SBTPG] - refund, Santa Barbara Tax Products Group [SBTPG] reviews & complaints. Our Customer Care team can help you out! Please enter the details of your request. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. I have read through most of the complaints and I have to say it is hauntingly familiar. Ive had enough of this bank . File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. My 2020 taxes was filed with free tax USA. Organizing Clients for Easy Categorization. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? I will never file on line again. Is this your company? Same thing happened to me on 2/24/2022. Thursday - No check - ok call again, spend my lunch hour on hold, no human. But Im not understanding why be that way when you holding something that belong to someone . Monday Friday 8 AM 8:30 PM ET. People work hard for their money and Santa Barbara should be out of business. Username. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. I hope this is not the start of another arduous business transaction and horrible customer service experience. This will surely increase the credibility of your complaint. You obviously know the numbers. Therefore, your review page is showing a Direct Deposit to them. Did you find a solution to your issue? Santa Barbra Tax Products Group (TPG) - Customer Service. I want in on this. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. Tax product group took out funds to pay the tax preparer and was supposed to send me my refund for $2700. So I told him why I didn't do that? Over the course of 10 months Ive filed Form 3911 with two different IRS agents. [protected], Desired outcome: Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. They "sent" me a check in March that I never received. If they send it back to irs who knows when I will get my money. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. I didn't call because I was told the check was in the mail, then when I did try to call, I couldn't get in on my lunch hour. and any check info on dates cuz theres tracking to it. I will never again use this company or advise anyone to use sbtpg . I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. They still you anything to get you off the phone! The moral of these stories is DO NOT use Turbo Tax. JFK, as most of us know, is one big hot spot. Login instructions - creating your TPG account. Verify. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. TurboTax Product Support: Customer service and product support hours and options vary by time of year. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. My bank closed my savings account due to low funds, and did not inform me. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. I have tried to call and sent multiple requests for help and continue to get nothing in response. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. Automated phone service is available 24 hours, 7 days/week. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . This option also has an additional charge from the bank that processes the transaction. . It's past my refund date and I have yet to see my money with no explanation. You can also send an email to info@soclean.com. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Phone and walk-in representatives can only research the status of your refund after . I was on hold for over two hrs only to be hung up on. This comment was posted by a verified customer. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. Verify online. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Add file or drop files here. My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. I am also in the same boat. "@type": "Organization", But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. Years in Business: 158. Business Started: 1/1/1865. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I worked for the I.R.S. I am in the same situation. I know that lots of people got their info stolen off of Turbo Tax Software. what should i do? Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. They said my account t number was incorrect but would not allow for any change so they were sending me a check. Arieldeseree95@gmail.com. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. Managing and Sharing Documents. I would like for them to send my Funds and All of it. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Have you received yours yet? The bank never got anything.) No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. Refuse to update my information. These people will keep your money. I have missed the compliance training due dates due to the lack of help. States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. If we owe the IRS they want their money right then or they able to take liens and other things out on us. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). This shouldn't be legal. Enter the primary taxpayer's SSN, DOB and zip-code. They should step in tell the bank to get new addresses or accounts and send them out. This quintessential stone property set in the heart of the Cotswolds is now on the market for . My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. Need to find a different location? I spent my last 11 years at the I.R.S. I am an Enrolled Agent. }, All rights reserved. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. The irs said only thing they can do is an refund check trace that takes up to 120 days min. (And now apparently SBTPG does too without our consent). Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. Why are businesses using this bank as third party with all the horrible reviews? So yeah, now (supposedly) a check is being cut and mailed to me. Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. Fill Sbtpg Phone Number, Edit online. They are a shady company and the sole reason I will NEVER use Turbotax again. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! To this day we still have not received our refund. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They have Hi, I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. The complaint has been investigated and resolved to the customers satisfaction. My E-mail is hess72384@gmail.com. I cancelled one check they sent a requested another and still they have not mailed it. . Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . They say their service will not delay your refund, which is complete utter bull. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. - but apparently no one who did any of that took down any notes. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. Same here! Attachments. The SAME HERE happened to me. Get Fax receipt. Same thing happened to me. Closed on State Holidays. Claim it and get a lot of features. Something went wrong. Fixed the issue. Checks/ mail dont take that long. I want to file a class action lawsuit, need at least 20 people. SoClean 2 Support. I need my money ASAP. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. I asked for Tracking "well we normally don't do that" Alternatively, you can visit the Santa Barbra Tax Products Group website. I certify I am a check cashing institution cashing a client's check. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. I want to know how these people have gotten away with this for so long? SBTPG has my refund held hostage too. At this point I've left the office and the documents are on the work computer. Here is how you can get in touch with SBTPG. Last 4 of SSN. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? BBB Business Profiles may not be reproduced for sales or promotional purposes. I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. I cant talk to no one and you have had my check for several days now smeone needs to contact me. It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. Taxpayer info. Desired outcome: Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . Federal/ State refund amount. This product is not a loan. One of your managers will soon be a whistleblower. Each customer makes round 4.71 web page views on average. Not they claimed to send it back to the irs, but its been more then 12weeks now & the irs still doesnt have it. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. "contactType" : "customer service", Clients. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? Have a question for Santa Barbara Tax Products Group (TPG)? Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" They didn't do that. "logo": "https://www.taxact.com/images/schema-logo.jpg", Check amount. You can email them, and they may respond back to you eventually. Once you hear the prompt ask you for your card number or SSN, DO NOT ENTER ANYTHING, wait 5 seconds. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. "https://www.youtube.com/taxact", I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. in Mand You can contact them SBTPG, toll-free, at. Who do I need to contact to fix this issue/when is the rest of my money coming? My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis.